My 10-year-old son spent over £1500 between July 2020 and Dec 2020 on in-game purchases for Fortnite, with my card, without my knowledge.
I didn't notice it, as the card is for a savings account I use every year to save for Xmas (presents, food, treats). I don't look at the account, just put money into it. I know how stupid that sounds now, but it's worked fine for years. When I found out I was devastated and so was my son as he didn't understand the scale of what he'd done or the consequences on the rest of the family.
I contacted my bank who initially said they would be able to help, but after further investigation said they couldn't dispute the charges as it was a 'civil matter', because it was my son that had been using my card, it wasn't fraud.
I contacted Nintendo who confirmed that the quantity and pattern of spend on the account was very irregular and that they would refund the last 90 days. They refunded £500 really quickly (which was helpful during the Xmas period). However, that was 57 days, not 90 days.
I have continued to contact them to try to further the case. I cannot speak or email the same person twice. I cannot speak to a supervisor or manager. They have no complaints process! I am £1000 out of pocket with no way to even complain to a multi-billion dollar company!!
My son will not touch his Switch. He hasn't done so since the evening I found out. We are in a new 'lockdown' and that was the way he socialised with his friends. He has been affected terribly by this, as have I.
Does anyone know of a similar situation, or have any advice for me to further this. I feel strongly that I want to do something to protect others from going through this gut-wrenching situation. More importantly to stop children from being made to feel so awful, depressed, and guilty through Nintendo's utter exploitation and refusal to rectify the situation.