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Original poster

Ebay - not received item - moral dilemma

19 replies

wildroseandpink · 16/11/2020 22:57

Hi, just asking opinions and outcomes.
I bought a dress that is popular and sold out. It’s £19.99 usually and I paid £45 inc p&p. It’s a fair amount of money to me but I’m not skint. The dress hasn’t arrived (it’s been 2 weeks and everything else has arrived ordered after, post is fine round here). I messaged the seller who sent the tracking info, it just says it’s been delivered and there’s a mark for it being at the depot closest to me. It doesn’t say my address or have any proof (I don’t think they paid for signed for? I’m not sure). My address is correct on the details but doesn’t say it’s delivered to my address iyswim.

I haven’t left the house in months so I know I haven’t missed it, I also have a Ring doorbell. I think the seller is being honest - they posted it to me. But I still haven’t got it. What do I do? RM were unhelpful when I called as I wasn’t the sender.

If I open a claim with eBay, is it most likely I’d win? I feel conflicted.

OP posts:

Ellmau · 16/11/2020 22:59

Have you chased with the delivery company?

vanillandhoney · 16/11/2020 22:59

Have you been to the depot to check?

Walkacrossthesand · 16/11/2020 23:02

I think you launch an 'item not delivered' with eBay, the seller refunds you and launches a claim with Royal Mail - she'll get £20 compensation which will cover her loss.

In my experience (admittedly without the tracking aspect) things which have arrived incredibly late, have often been because the postage was wrong, so if you're mid claim and you're asked to pay surplus postage in order to get the parcel, you'll have to decide what to do!

JoeBidenIsGreat · 16/11/2020 23:28

If you badly want the dress I'd wait another week but then if still not arrived, file a not received claim. Else file it today. OP can't chase the delivery company, sender has to do that (they have contrct to make delivery happen).

Stompythedinosaur · 16/11/2020 23:31

I'd ask for a refund and let the seller sort it out with the delivery company.

Original poster

wildroseandpink · 16/11/2020 23:57

Thanks all - feel incredibly guilty.

I have no ability to do more than I’ve done, they’ve said sender has to sort it. She hasn’t sent me the receipt.

The depot isn’t for non workers so I can’t just go there. It just shows it’s hit my town on the tracking info and been delivered.

I’ve attached a screenshot, the second Scribble is the depot - so my borough’s name.

Ebay - not received item - moral dilemma

OP posts:

tectonicplates · 17/11/2020 01:58

It may have been signed for by a neighbour by mistake - these things do happen. The chances are someone's signed for it but then never left the house. If you haven't left the house for months then the chances are that neither has the neighbour who accidentally signed for it. Is there anyone else in your household who could help you find out?

I hang around on the Ebay seller messageboards quite a lot, and there are constantly threads along the lines of "I had to refund a buyer for non-delivery, and then the parcel suddenly got delivered a week later but now my buyer is ignoring me and refusing to pay again".

AlwaysCheddar · 17/11/2020 07:17

Flag it with eBay.

satnighttakeaway · 17/11/2020 07:22

No need to feel bad about following the correct Ebay process, why should you? If the seller also follows it they take it up with RM

User415373 · 17/11/2020 07:27

Beware of relying on compensation - Royal mail aren't great. I sent an ipad via royal mail tracked, signed for next day. It was never delivered and tracking stayed at 'received at post office'. I had to refund buyer £400 and got nothing from royal mail when I opened a claim. They said it might have gone in parcel force bag accidentally so it's out of their hands. Fought for months. Nightmare!

User415373 · 17/11/2020 07:29

You can still call the depot even if it's not open to the public. I called many on my search!

vanillandhoney · 17/11/2020 07:35

If the depot isn't for non-workers surely you can still ring or email and see if they can look for you?

BarbaraofSeville · 17/11/2020 07:47

Some of the delivery companies use GPS data to locate where the parcel was actually delivered, but not sure if RM do this - at least one of DPD, Yodel or Hermes takes a photo of the parcel on the doorstep - if there is a dispute, the photo will have information about where it was taken accurate to a few metres, so quite concrete proof unless you live in a block of flats or your front door is very close to your neighbour's.

Worth asking the question if a parcel is marked as delivered when it hasn't. But unfortunately for you, if the tracking shows as delivered, ebay are likely to side with the seller as, to them, they've fulfilled their side of the deal correctly.

purpledagger · 17/11/2020 08:02

Raise a claim with eBay. It's for the seller to sort out not you.

I've ordered from eBay and had to raise disputes with eBay when my item hadn't arrived. It doesn't happen often, but it has happened a few times.

Original poster

wildroseandpink · 17/11/2020 10:20

@vanillandhoney

If the depot isn't for non-workers surely you can still ring or email and see if they can look for you?

I have - they said the sender needs to call!

OP posts:

Original poster

wildroseandpink · 17/11/2020 10:21

I've asked the seller for the receipt to show she sent it to the correct address - she is ignoring me...

Also we have a facebook group for the road so I know no one else has received it, everyone's friendly and honest round here so I would know.

I haven't not left the house because of isolation or anything, I just have absolutely no reason to, lol.

OP posts:

vanillandhoney · 17/11/2020 11:42

@wildroseandpink

I've asked the seller for the receipt to show she sent it to the correct address - she is ignoring me...

Also we have a facebook group for the road so I know no one else has received it, everyone's friendly and honest round here so I would know.

I haven't not left the house because of isolation or anything, I just have absolutely no reason to, lol.

If she's ignoring you I would raise a claim with eBay and get your money back, tbh.

You have no proof she sent it to the correct place and eBay is highly unlikely to side with her.

Ariela · 17/11/2020 12:37

First things first...that parcel might be down as delivered but you weren't in and it wouldn't fit the letterbox - we get this at work sometimes, the initial time of delivery is, say 2pm then a later time it is lodged as at the sorting office..

I would fill out the online redelivery form as though they left you a card on 4th, asking for redelivery. Don't use the tracking number.
See if anything turns up

hidingmystatus · 17/11/2020 13:49

Just to note: Royal Mail claim to have GPS tracking but it is not at all accurate - they claimed that it showed a parcel had been delivered to me when I later (accidentally, because the house it had been delivered to was unoccupied at the time) found that it had been delivered to a very similar address around 60m away. I have yet to receive any explanation from RM or an apology for their inaccurate GPS.

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