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Original poster

eBay problems- help?

15 replies

Kaylia76 · 04/10/2020 09:55

Hi there!

I sold a pandora charm on eBay for £4.50 (originally £45) the item is used as I explained but condition is fine. The buyer says that the charm is broken as it will not go on their bracelet. The item worked perfectly with the standard pandora charm bracelet when it left my house. So either they’ve broken it (no proof it is broken or damaged has been received) or they’ve changed their mind but I don’t accept returns for this.

They’ve opened a “item damaged or not as described” request on eBay. eBay just says that I am therefore due to process it. However, postage was more than they paid! I have to then pay even more to get the item back! They’re a CF taking advantage - can I refuse and argue back?

OP posts:

Twigaletta · 04/10/2020 10:33

Have they sent you photos of the broken item?

FamilyOfAliens · 04/10/2020 10:40

Agree with PP - ask them to send photos and then if it is genuinely broken, ask them to request a return through ebay.

You then buy a postage label from ebay which is emailed to them (cheaper than Royal Mail and tracked) and they print it out and attach it to the parcel.

Ebay always sides with the buyer so just chalk it up to experience and make sure the charm works properly once you’ve got it back.

If it cost £45, you should definitely sell it for more than £4.50 when you relist it.

FamilyOfAliens · 04/10/2020 10:41

And make sure the item they send back is the same as the one you sent - a common scam.

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Original poster

Kaylia76 · 04/10/2020 11:34

It 100% is in perfect working condition - it is a sterling silver charm. They are saying it doesn’t fit their bracelet so I believe it’s potentially a scam. They have already requested through eBay but have provided no evidence of it being broken and refuse to go to Pandora to have it looked at.

OP posts:

Twigaletta · 04/10/2020 20:38

I have received a faulty item via Ebay and insisted on videoing it not working so the person selling it didn't think I was scamming them. If the seller is avoiding doing anything themselves to prove it or help themselves it's classic scam. An honest person would want to resolve it properly.

FamilyOfAliens · 05/10/2020 08:57

@Kaylia76

Ask for photos and wait to see what eBay says. If they find in the buyer’s favour, accept the return, generate a return label for the seller to print and use, and refund them. Sounds like you will have lost less than £20 and learned a valuable lesson in the meantime.

If you’re certain the charm is in the condition you listed, it sounds like it’s a scam and the buyer is looking to sell it on. My guess is that she won’t return it.

Time2change2 · 05/10/2020 09:02

I’m not sure it’s a scam- who would go to all the trouble of messaging / returning for £4.50??
Agree with getting her to send photos and then insisting with a return- the hassle of actually returning it may stop her. It sounds like buyers remorse to me

chunkyrun · 05/10/2020 09:04

I’m not sure it’s a scam- who would go to all the trouble of messaging / returning for £4.50??

^^ebays is full of sharks that know eBay always side with the buyer. Some nasty cheap people out there.

FamilyOfAliens · 05/10/2020 09:19

@Time2change2

I’m not sure it’s a scam- who would go to all the trouble of messaging / returning for £4.50?? Agree with getting her to send photos and then insisting with a return- the hassle of actually returning it may stop her. It sounds like buyers remorse to me

It’s worth it if she can seek the charm on for more - the OP said it cost £45.

And it takes seconds to request a return - do that ten times a day for low value items and you’re quids in.

FamilyOfAliens · 05/10/2020 09:24

What I meant is that many sellers don’t go to the hassle of accepting the return - they just refund and accept the loss, especially with low value items.

It happened to me with an item that arrived damaged, but I genuinely couldn’t sell it on - it was only fit for the bin.

TheTeenageYears · 05/10/2020 09:43

Pandora do different types of bracelets and necklaces so whilst the vast majority of their charms will fit most of their products they do a couple of ranges which won't fit. I have a necklace which is finer and the charms for it are designed to stay in place rather than move around - if I remember correctly it's finer than the standard. Look at what you posted in terms of your listing detail especially if you used the sell similar (someone else's advert) as a basis for your listing. There's a difference between broken and doesn't fit the buyers bracelet so establish which of those they are claiming. Ask for pictures either way but make them state which of the two they are claiming.

TheTeenageYears · 05/10/2020 09:57

The Essence range was thinner and looks like the Me range has now replaced it. Do you know if the charm you sold is from the more standard moments collection or from the Essence or Me collection?

Original poster

Kaylia76 · 06/10/2020 19:44

Thanks for the help
@TheTeenageYears absolutely no idea! I’ve had the bracelet 10 years and the charm is about 8 years old. It was the only pandora bracelet (that’s sterling silver) that was out at the time.
They’ve claimed the mechanism inside (the twisty bit?) is what is damaged.

If I leave it and eBay steps in then finds in their favour, can I still go down the return label, wait for receipt, then refund/dispute?
They keep messaging me and it’s been only since I posted but won’t show any photo other than a picture of the perfectly fine charm sitting there...

OP posts:

TheTeenageYears · 06/10/2020 21:30

@Kaylia76 in these photo's the bracelet is from the most widely sold 'moments' collection. Some of the charms for it have to screw on and some just slide on. THe necklace is from the 'Essence' range and is thinner. There is no screw at the clasp, the whole on the charm is smaller and they slide on tightly and stay in place.

It sounds like both your bracelet and charm are from the moments collection. If they can't screw your charm on their bracelet then a) inside of charm could be slightly bent without you realising, the end of their bracelet could be damaged or the bracelet they have is incompatible with the charm they have bought. I would ask then to take a photo of the charm with the hole facing up snd also a photo of the end of their bracelet to see if either are obviously damaged. Ebay will be able to see your correspondence so if you request this and the buyer refuses it will look bad on them. Worst case scenario if you do have to refund then you can arrange a postage label through ebay, hopefully via Royal Mail as a large letter if you didn't send it in a box. For that weight it will be 88p and they can get a proof of posting so it's insured up to £20. I'm fairly sure they have to do everything to get the item back to you just like you would have to in a shop. Obviously some sellers just say don't worry about returning, it's not worth the postage and i'm sure there will be some people out there who do that in order to get the item free but ebay track everything so they will know if this is someone trying it on.

Original poster

Kaylia76 · 07/10/2020 19:54

Thanks @TheTeenageYears it’s the first pic bracelet I have! It was all working for me. I will ask for that picture and see what they say. I have til tomorrow to respond so I will send them a label and take my time! Oh well; a lesson learned. I did post the box but I may ask them to not post the box back and just bubble wrap it

OP posts:

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