I signed up to the free access to Century during lockdown (it was through a recommendation thread by MNHQ).
After it ended they offered a 30 day free trial of their full courses, which included 11+ courses. I signed up, but upon first use, realised it wasn't what we were looking for, so asked for it to be cancelled, and received an email confirming my account would be deactivated.
I found out today that they have taken nearly £20 from my account (not a lot to most people, but it is to me, especially right now, I just don't have it to spare).
I thought, as it was the same amount, the same day, each month, that it would be covered by the direct debit guarantee. But it's not there, nor is it under standing orders, so I assume they can just take money from me, and I am unable to stop it.
I have tweeted them, called them and emailed them. They haven't responded, except on the phone, then it was they would talk to the person who said she'd cancel my account.
I'm panicking, as there is nowhere on their site to cancel subscriptions (which is why I emailed them nearly a month ago), and I'm not sure how to cancel future payments if they are not being processed by direct debit or standing orders - I can't see how they set up a payment for each month without it, and I didn't realise they could keep my card details to input them each month?