Etsy Seller - Wedding Flowers - What to Do?

[JorisBonson]

Wondering if I should just cut my losses?

Was due to get married in June, Etsy seller making me a (dried) bouquet, buttonhole and flower crown. All paid for, not expensive.

June wedding postponed to October, Etsy seller updated, all good.

On the 13th August we booked an elopement wedding for the 30th September. Let Etsy seller know straight away, absolutely no problem and I would have pictures by the first week of September - flowers to be posted straight away if all was good.

8th September, I've had nothing and message to ask if we were on track. She says there's been a delay in getting the flowers and would get me pictures by the 13th.

13th comes and goes. Messaged Monday 14th asking if all was ok and I was getting a little nervous. Was told is have pictures the next day (15th), I thank her and apologise for pestering.

I've still had nothing and I have less than 2 weeks until I leave.

Do I cut my losses and find someone else? I have lost a bit of confidence in this seller.

Her products are beautiful and she has such great reviews, I'm frustrated that I'm having such a bad time with her.

She's being flexible and you're "having such a bad time with her"? There's still plenty of time. Presumably she has to make up your order once she has the flowers.

I'm not denying she's been flexible, but I was told I would have pictures of my flowers the first week of September and its now the third week. I was also told I would receive pictures yesterday and I haven't.

As long as I have them on time I don't really care either way, but it's making me nervous that I've been told this twice with no product.

Message her openly with your concerns surely?
Two dates promised and no communication?
Youre getting abit worried the flowers won't be done in time, request an update? Let the seller know you still want to go forward but encourage her to be honest if there is any problems going forward so you can arrange an alternative!

Only a direct and honest message to seller will give you the answer youre looking for

We moved our May wedding to August, gave most suppliers 5 weeks notice. Generally they were mostly shocking at communication and I was convinced at least one thing wouldn’t turn up. It all did... Just none of the previews or anything. I’ve no idea why, maybe they’re busy with rescheduled weddings or it’s harder to get hold of the things needed because they’re so quiet and they aren’t holding a house full of stock?

No idea. Anyway, it worked out for us even though I stressed over it a lot. I hope it does for you too!

@Hiccupiscal

Message her openly with your concerns surely? Two dates promised and no communication? Youre getting abit worried the flowers won't be done in time, request an update? Let the seller know you still want to go forward but encourage her to be honest if there is any problems going forward so you can arrange an alternative!

Only a direct and honest message to seller will give you the answer youre looking for

Oh I have @Hiccupiscal, I don't want to come across as an arsehole so it's been gentle "are we on track" messages as well as apologising for pestering. Think I need to change tack and be a little firmer today.

She really is one of the best at what she does and nothing else comes close so 🤞

I've been likening it to DP saying he'd be home by 10pm and getting in at 4am 😂

Hope so @ShellsAndSunrises !