We have a Sky package of WiFi and basic TV. Contract is due to end next February I think. We want to cancel the TV part as it's constantly interrupted by a neighbour's massive tree which has grown so much it is now in the way of the signal. We can't move the dish to the chimney as it's shared with the neighbour and there is nowhere to put a dish on a pole either (which we would rather avoid anyway as we don't like the look).
So far we have had two engineers out who apparently have put on their system that the tree is disrupting the signal but they have offered to move the dish and we have refused. This isn't true. The last engineer who came took one look at it and said he would put through on his system that our service was interrupted through no fault of our own. He didn't offer to move the dish as it's obvious there is nowhere for it to go. He didn't even come in to check the signal as it is so obvious the tree is directly in the way. He must not have put this on the system though which is so frustrating.
We've just been on the phone to CS man who basically said any signal still a signal even if it's disrupted constantly?? Really? It's unwatchable.
Has anyone had this situation with Sky and can give us some advice? We've got another engineer coming now on Thursday 😩