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Can I get a refund from a charity shop?

27 replies

Crapster · 15/08/2020 13:45

Bought a bike for myself the other day from a local charity shop (branch of a big chain). Cost me £50.

It had a swing tag with the price and saying it had been fully refurbished and was in working order. Obviously I couldn't actually try it out in the shop but I pushed it and checked that the pedals and brakes worked etc. All seemed fine.

But today I went to go for a bike ride with DD for the first time and after pedalling about 20 metres something went clunk and now the chain is just swivelling on the gears and pedals aren't working. All I had done was take it out if the car and ride it for about 30 seconds on a path in the park. I literally haven't taken it out of the back of the car until today as it's been raining non stop since the day I bought it (Wednesday) and this was the first time I've ridden it. I can't afford to take it for repairs and I assumed that when they said fully refurbished they meant fully refurbished!

DP says I can't expect a refund from a charity shop and tbh I feel a bit tight asking but I can't afford repairs!

OP posts:
Snailsetssail · 15/08/2020 17:55

See if you can get a free Halfords bike check on it. I took DS’a bike a few weeks ago as the rear brake wasn’t working and they fixed it for free within 15 minutes and also fitted me a new inner tube as it had a thorn in the tyre which I paid for.

BikeRunSki · 15/08/2020 18:31

That sounds like your free hub is bust, which is potentially costly. As a cyclist and charity shop shopper, I’d say you have a good case to return the bike, but give the shop a chance to get the person who refurbished it to have a look.

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