Neighbour help

[Neighbourhelp]

So i live in a property which was once a house and now is 2 flats. I live upstairs and they live downstairs.

Neighbour has one child but every other week has 2 other kids staying in the small 2 bed flat for a week.

So the kids stay up till midnight running up and down the hallway banging and crashing and shaking the whole place and then sleep in till 11-12 midday. This is causing us alot of stress and impacts our sleeping routine (me and 2 children age 3&15) we have tried to ignore it and wear earplugs at night (as we can also hear the adult tooing and froing through the house until 3am) but something happened the other day.

My son wakes up between 7-8am every morning and on said morning he ran into the bedroom excitedly to tell us he had done a poo in his potty at around 8.15am. About 5 seconds later we heard BANG BANG BANG BANG come from downstairs and then a few minutes later my doorbell was going.

Neighbour was at the door complaining about how we woke her up and how we shouldnt be making so much noise so early in the morning and how we wake her up EVERY morning and she has been collecting video evidence of her chandelier moving on her ceiling. So i tried to explain that 8.15 is not really that early for a child to be up and active and i felt rather threatened that she is going to report me to the housing association :(

I also tried to explain to her that the kids in her house sound like a heard of elephants (in a nice way) and they are doing it late into the night and she just started saying ‘oh im not here for that im here to talk about what youre doing not me’ and i was trying to speak to her still but she left.

Obviously we make noise up here but we are virtually silent between 7.30 and 8am.

I was wondering if i am being unreasonable or she is? And what repercussions could happen to us here if she reports us :(

She is a fairly new neighbour and ive never had and complaints before.

Im really concerned im going to be evicted over my son walking around at gone 8am. Any advice?

Assuming you're both HA, you could speak to them first. YANBU. Noise from children is never regarded as a statutory nuisance. but the neighbour could easily tell a pack of lies and the first person to tell their story often gets believed.

Are you both social housing tenants?

In order to take any action, she'd need to prove you're making unreasonable noise for the time. Assuming any evidence she collects will have the time on it, it doesn't sound like what you're doing is unreasonable.
So I wouldn't engage. If she knocks on the door, don't get drawn into what each others kids have done.
I'd also be tempted to keep a light diary of their nose so if the HA say No2 days you woke them early Saturday you can say that Friday they were up until 12am screening and singing Hey Suffer etc. Only record nose that's exceptional for the time of day and disturbs you. If it's so loud you need to wear ear plugs, that counts.

The other and/or option is to go down and knock and compassion whenever they're making unreasonable noise past bedtime (8pm ish) but it depends on what they're like as to whether this will create more issues.

Tbh if your in a HA flat and she's making this much excess noise every other week, I'd be speaking to them anyway