My 16yr old sister lives with me, I am her legal guardian.
She has been looking for a summer job for some pocket money before starting college in September. Last Tuesday she had a successful interview at a pub/restaurant and they offered her to work 12-8 every Monday, Tuesday and Wednesday, starting the very next day. She accepted, but told them that she had an appointment today (Monday) so would likely have to miss the first half of that shift. The manager said that's fine, just write it down or she'd forget. She went in to work the next day (Wednesday last week) and confirmed to the manager on shift (a different manager) that she would indeed have to miss the first half of her shift for the appointment, and handed him a note containing the information. He said he'd give the note to the other manager as she wasn't available that day.
Fast forward to today, I took my sister to her appointment early this afternoon and then dropped her to work straight after. Just after I'd driven off, she called me. I pulled over and rang her back and she said she'd been told to go home. Apparently she was expected in at 12 and had told the (first) manager that she'd just 'pop out' for her appointment. Although she had initially said she'd 'likely' have to miss the first half of today's shift, I saw the note she wrote and it definitely said that after checking the appointment time she could only come in after the appointment.
She was obviously very upset and my first instinct was to turn around and go and find out what was going on. She asked me not to though as she was crying and felt embarrassed, but after some consoling in the car she was happy to let me call them once we got home.
Unfortunately neither of the managers were available when I called just now, so I said I'd call back later, but I just wondered if anyone else would call them in this case? She's only 16 and I think what happened showed a clear lack of communication between management resulting in my sister being told to 'go home', so I feel compelled to call them, but am I doing the right thing by 'involving myself'?