I signed up with them around 2018 and initially was quite pleased that my g+e price per month went down and also the fact your online account let you change dd dates and amounts-used in 2018 when I accumated £300 + credit so set the following month to £10 to bring down the credit abit. For 2019 it was around the £100 a month which was covering the monthly usage, then it went up to £120 and now back in June they forced my payments up to £155 pm, fair enough as I had started to get into debit.
Thing is now I’m back in credit but the account online will only let me lower the monthly amount by £14, to £141 ?? The last couple of months usage have been £98, £89 and £68 so it’s not like I’m using £155 or £141 worth of energy. I know they were entitled to up the amount as I was in debit but now I’m back in credit I don’t like the fact they won’t let me lower it again, £120 pm was manageable, £141 every month is not.
Thinking of comparing prices and going elsewhere as I begrudge having to have large credit balances when I haven’t even yet used the energy!! Much prefer the way other energy companies do it Charging you for what you have used at the end of the 1/3m period.
Anyone else had issues? Do the other less big companies take payment in advance? Octopus etc?