Elderly neighbour in her mid 80s can mostly look out for herself but has been shielding and still is due to a health condition. We live in a village where not a lot happens, just to set the scene.
I and another neighbour have been ordering her food online for delivery and making sure she has what she needs. I've been shielding as well but am venturing out now. She has chosen to stay where she feels safe she has a lovely garden and says it's enough for now. If I have to go inside I wear a mask and so does she, to reassure her. She has a notice in her window by the front door that says she is shielding.
There was a break in a few doors down last week and a PC and a PCSO were knocking on doors asking if anyone had seen or heard anything. When they knocked on her door she had to tell them to stand back before she would open it wide. Neighbour had seen a car driving up and down the lane a few times before the break in. Other people had seen it as well and they wanted her to make a statement. She said she would rather they didn't come into the house, pointing to the notice. She said she would be happy to write down what she saw and they could collect it later.
One of them really pushed it and tried to insist. This person has a reputation for being officious and it isn't the first time the mark has been overstepped. Neighbour eventually said they could go round the side of the house into the garden and she would see them there. Which is what happened.
She's still quite upset by it, not least because she almost agreed to let them in because they were so insistent. Neither was wearing a mask, or offered to wear one.
She wondered if I'd "have a word" with someone senior because she felt quite intimidated. I said she'd done the right thing and has been assertive and would be again. But she feels mithered by it.
Should I leave it or "have a word"?