Been on hold nearly 15 minutes.
She was meant to be going with her best friend's family next weekand its been planned over a year. She's so sad as is her friend.
No idea if we'll get money back as it sounds like foreign office advice will change 2 days before she's due to go but no real point if they have to spend 2 out of 3 weeks in quarantine. To add to the confusion her friend and her mum are Australian citizesn so may come under different rules from DD. They were meant to be staying with her friends grandparents in Melborne and then fly to Sydney to stay with other family. I think the only choice is to cancel
Its so confusing. She's so gutted. I'm past caring about the money (we'd spent it anyway) but I'm so sad for her and her friend. I know its the same for masses of people.
Up to 23 minutes on hold now 