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Office manager - but the office might be closing

16 replies

Xiaoxiong · 01/07/2020 21:19

I have a friend who in the "before times" was the office manager in a small office of about 15 people. She was responsible for things like ordering business cards, stationary and teabags, greeting guests and showing them into conference rooms, sorting out external catering when there was a client lunch, stuff like that. She also deals with all the unsolicited email coming into the company's generic email address and telephone calls to the main number, and some other office admin like maintaining the holiday calendar and diary management for the team (finding slots for zoom calls with multiple people etc). She was always busy in the day and likes the people and her boss.

Now in lockdown, the office has been closed since March. The PA work has continued but there is no likely return to the office on the horizon so she is bored and asked me for ideas of a training course she could pitch to her boss. I don't know her role that well, I know it's a financial services company so I suggested maybe something along the lines of either IT, or occupational health.

Reading between the lines she is worried that unless she proves her worth, she will be let go because 50% of her job is currently non-existent and no likelihood of returning to the office anytime soon (with a real chance apparently of the team working remotely forever and giving up their office).

Does anyone have any better ideas of something she could do to upskill herself in this quiet period that would help, especially working with a permanently remote team? Is occupational health a dumb suggestion in a remote working world? (she seemed kind of lukewarm.)

OP posts:
Timmytoo · 01/07/2020 21:21

What about digital marketing?

Xiaoxiong · 01/07/2020 21:28

Good idea, thanks, I didn't think of that. If she deals with emails all day maybe she has a knack for it.

OP posts:
YaYaDingDong · 01/07/2020 21:30

Payroll?

ShyTown · 01/07/2020 21:33

How big is the company? I used to have a job like that but moved to an EA role at the same company. Is there scope for her to pick up additional PA work for other managers or help with any projects her current team might have? I know it’s a different scenario but that’s what I did when I wanted to broaden my CV to move on.

EasilyDelighted · 01/07/2020 21:35

A friend of mine is a virtual PA, she is self employed and provides office admin from home for small local businesses, tradespeople and the like. Taking their phonecalls and emails, sending out quotes and invoices etc, updating their social media. Might be worth looking into.

EnlightenedOwl · 01/07/2020 21:36

@Xiaoxiong

I have a friend who in the "before times" was the office manager in a small office of about 15 people. She was responsible for things like ordering business cards, stationary and teabags, greeting guests and showing them into conference rooms, sorting out external catering when there was a client lunch, stuff like that. She also deals with all the unsolicited email coming into the company's generic email address and telephone calls to the main number, and some other office admin like maintaining the holiday calendar and diary management for the team (finding slots for zoom calls with multiple people etc). She was always busy in the day and likes the people and her boss.

Now in lockdown, the office has been closed since March. The PA work has continued but there is no likely return to the office on the horizon so she is bored and asked me for ideas of a training course she could pitch to her boss. I don't know her role that well, I know it's a financial services company so I suggested maybe something along the lines of either IT, or occupational health.

Reading between the lines she is worried that unless she proves her worth, she will be let go because 50% of her job is currently non-existent and no likelihood of returning to the office anytime soon (with a real chance apparently of the team working remotely forever and giving up their office).

Does anyone have any better ideas of something she could do to upskill herself in this quiet period that would help, especially working with a permanently remote team? Is occupational health a dumb suggestion in a remote working world? (she seemed kind of lukewarm.)

HR / personnel?
Xiaoxiong · 01/07/2020 21:45

Writing these all down to suggest to her! I knew you guys would have lots of good ideas.

For HR/personnel would she need a qualification?

Shy it's a small company - 15 people at the moment. She is basically the PA for the whole company already.

I just remembered she used to do all the company travel which was massive, she was really stressed before Christmas with about 30 flights and hotels to book, plus she organised the company christmas do and summer party.

OP posts:
ShyTown · 01/07/2020 21:57

Understood - my similar job was an office of 10 but the company itself was massive so I thought it was worth asking. Payroll or HR are really good suggestions, unless someone is already doing these jobs? Travel will start up again though, executives at my work are travelling again even if regular folk aren’t just yet, if no one else working there can handle a complicated itinerary then hopefully she’ll be safe! Also, does she have PowerPoint or Excel skills? Could she offer to support the staff with more than just diary management and take on any admin parts of any projects? If she doesn’t then perhaps doing courses in this would be of interest to the company?

Faraway20 · 01/07/2020 22:06

Payroll and HR are not something to just have a crack at because there are no brews to make! The last few months have been insane payroll wise and the repercussions of decisions made during this lockdown will keep employment solicitors busy for years to come.

YaYaDingDong · 02/07/2020 20:33

In not suggesting anyone "has a crack". The OP talked about retraining.

EnlightenedOwl · 02/07/2020 21:46

Yes when I suggested HR of course I meant retraining into this

VanillaSpiceCandle · 03/07/2020 12:13

Digital marketing has very few crossover skills with facilities management/office management/PA work. I’d suggest HR would be a good course to look into - it’s always a job in demand and fits better into the skills she has already.

Violetroselily · 03/07/2020 13:46

HR - look at CIPD courses
Data/records management

Xiaoxiong · 03/07/2020 15:12

You guys are all wonderful - thank you!!

OP posts:
Faraway20 · 03/07/2020 17:57

Sorry, I'm a bit frazzled as you can tell, I've never worked as hard in my life as I have since the job retention scheme was introduced Blush. By all means she could look into HR courses, but it's a minefield at the mo

Cruddles · 03/07/2020 19:40

Facilities or Business Continuity. She sounds organised, these fields keep the place ticking over in day to day and in case of emergencies. Business Continuity has a lot more to it than i realised and can be quite interesting

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