Dont take the jewellery out (despite drs/pharmacy advice, keeping jewellery in helps to drain!)
Boiling water, Rock salt 2 x daily until the redness subsides somewhat.
Change ring out to bar - bar moves less, less chance of it getting infected with bar
If redness subsides LITHA.
Conch piercings take FORVER to heal. Mine too well over a year, and I had to baby it.
If heat and redness get worse, or continue please ring drs who likely prescribe course of antibiotics
I sleep on a doughnut pillow (its actually pink frosted doughnut pillow, well cute) with a hole in the middle so I'm not sleeping on my ear piercings (I also have Conch) absolute game changer. No more sore infected piercings for me. 100% top tip for prevention of piercing infections.
Hope she feels better soon. Piercing infections are a pain in the arse! Ive had a couple of nose piercing infections recently and it made me so miserable!