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Holiday help please!!

13 replies

holidaydisaster2020 · 12/06/2020 05:01

Hi! Can anybody offer advice I've messed up.
I booked at holiday to Malta at the beginning of the year to fly 23rd July this year. As things unfolded I decided to cancel the holiday. This was surprisingly easy to do using the app. Big mistake. I can't find any cancellation email now and I'm not sure I got one (I know, I know!!) so I've woken up today to discover that the balance of my holiday has been taken via PayPal.
I don't want to go..... my passport is out of date as I didn't bother to renew it in the circumstances, I don't want to isolate for two weeks when I get back (although I work in a school so I could if pushed)
Malta has a very low number of cases so not worried from that perspective but I really don't fancy the whole airport/plane thing.
Can anybody advise me? Is it likely to go ahead at all? Should I apply for a passport and try to go? Don't know what to do.... help!

OP posts:
rosie1959 · 12/06/2020 05:26

I think if you check at the moment Malta has a travel ban on UK residents
Does the app you used not store amendments
Have only used hotel accounts to book holidays and when I log in they show all transactions

holidaydisaster2020 · 12/06/2020 05:45

Yes travel ban until 1st July then we're not on the list of countries they're opening up to (unsurprisingly)

No, I know I've been stupid with the app, it was all showing as cancelled then when I reinstalled it the holiday is reinstated and it's saying you can't cancel online. I have no proof that I cancelled as I can't find an email confirming it.

OP posts:
nowlook · 12/06/2020 10:50

Who did you book it through @holidaydisaster2020? Was it a UK company or direct?

holidaydisaster2020 · 12/06/2020 11:24

It was through Jet2holidays

OP posts:
Sarahplane · 12/06/2020 11:26

contact Jet2 about it. If we're not allowed to go to Malta then the holiday will end up cancelled anyway.

nowlook · 12/06/2020 13:29

OK. Must be very stressful for you. As things stand, Jet2holidays believe that they can still provide the holiday you booked because it's after 15th July.

If, by the time it gets to your holiday dates, they still can't provide the holiday, the contract will have been frustrated and you will be entitled to a refund (less any reasonable expenses they incur).

It might be an idea to pop over to Legal Matters- there's a poster there who's brilliant at this sort of thing.

BarbaraofSeville · 12/06/2020 13:51

Yes, but Jet2holidays have already pushed their 'all holidays cancelled until' date back several times so there's no guarantee that they won't do so again.

They've been great during this pandemic though, but they could word their statements better as they're saying 'we will start again on X date' when what they really mean is 'all holidays starting before X are cancelled, situation still under review for later dates'.

Jet2holidays are currently doing fee free changes until 15 July, but if it's not looking like travel is opening up within the next couple of weeks, it's very likely to get put back again, when it will include the OPs holiday. Could you push your holiday back until later in the year, or even next year, OP?

If not, you just need to wait and if the holiday isn't cancelled (I think it's quite likely that it will be, but there could be a turn around, but lots of things need to change, like the FCO advisory, quarantine restrictions both in and out) for holidays to be viable) you need to think about going, and sorting yourself with a passport.

But if you really can't face going, it's probably worth asking Jet2 if you can change the date, they might be accommodating in the circumstances.

Moneysavingexpert also has helpful advice, but one thing, why on earth did you pay by Paypal? You have a lot more protection from your card provider if you use it directly (credit card is best)

www.moneysavingexpert.com/credit-cards/PayPal-Section75/

Starisnotanumber · 12/06/2020 13:53

When did you actually cancel? If it was 60 days before its usually deposit only forfitted if less than that its usually on a sliding scale.
It is treated as unwillingness to go on a booked holiday which they can provide which is classed as your decision. If you have not actually cancelled and they cannot provide holiday then you are entitled to your money back. They will try and issue a credit note or alternative date which you can refuse.
Jet2 are usually amongst the best for customer service. Good luck

holidaydisaster2020 · 12/06/2020 14:25

Thanks everybody for your replies. In the end I decided that as I do have the money to pay for the holiday just now, I'd ring and ask to transfer the whole lot to a summer holiday next year, so that's what I've done. It's a pain as that money was earmarked for a new front door and sofa, but I'll be pleased next summer no doubt Smile

OP posts:
Starisnotanumber · 12/06/2020 15:27

Something to look forward to then. 400 days or so until you hit the beach.

holidaydisaster2020 · 12/06/2020 15:33

Something to look forward to then. 400 days or so until you hit the beach.

Grin hardly any time at all when you put it like that!!

OP posts:
altiara · 12/06/2020 15:52

You’ll be really pleased next summer!
Hope the sofa’s not too lumpy in the meantime.

holidaydisaster2020 · 12/06/2020 18:06

thanks @altiara, it'll do.... people have worse problems.

OP posts:
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