I know that there is a view that saying “I’m sorry you were upset” isn’t a true apology because you’re not saying sorry for what you did. And I tend to agree with that.
But I find myself in the situation today where that’s the only apology
I can give. Is there ever a time when apologising for the unintended upset (and explaining what you actually intended) is enough?
My friend sent a catch up email saying what she’s been up to during the lockdown. I replying and asked about one of the things and said I didn’t know how she found the time. Which has upset her.
I’ve said I’m sorry she’s upset and I’d meant my comment as friendly interest.