How can we return something with Hermes?

[Annoyance]

We bought a saucepan lid from Amazon, and accidentally bought the wrong size as we'd measured it wrong. We don't have a printer, and the only way to return it is via a Hermes parcel shop where they print the label for you. Our nearest one doesn't accept parcels at the moment, the second nearest one is only accepting envelopes, and the third nearest one is half an hour's walk away, so that's an hour round trip just to return this one item.

Is there really not an easier way? I wouldn't even mind paying for postage at the Post Office just to get rid of it, as there's a Post Office nearby, but we don't have a returns address and Amazon seem insistent that it must be returned by Hermes.

I know a lot of companies are trying to save paper at the moment, but they are making things very difficult for people who don't have printers.

You should have the option to return by post or Hermes. If you don’t have a printer then you’ll have to make sure your nearest post office offers the label printing service (ours doesn’t) but I’ve never known amazon not offer that option...

I’ve just gone through a pretend returns process on something I bought recently, and it did offer me post office as an option at the very bottom (hopefully the picture attaches - you’ll probably need to click on it to see the bottom )

The thing is that because we've already requested a return online with Hermes, they've generated the request so now we can't go back into it and do a Royal Mail return instead. Our Post Office doesn't have a printer though.

Why do they make these things so difficult?!

Ask a neighbour or friend if they can print off the label for you

Ask on your local fb group for someone to print it

If you don’t have disabilities though I really don’t think a 30 min walk there is very far, just use that as your day’s hour of exercise

This happened to me but they say that they can’t scan the QR code even though I have printed it off?

If you don’t have disabilities though I really don’t think a 30 min walk there is very far, just use that as your day’s hour of exercise

Yeah probably. The shop are not answering the phone though, so if I'm going to walk that far (to a boring area with no park) then I need to know they're definitely accepting parcels. That's why we phoned the other two to check just in case.

How far is a half hour walk? A mile and a half, maybe 2 if you're power walking? That's not an unreasonable distance for someone to travel for a basic service.

If you are home when the parcel is delievered just refuse delivery. I had to so that recently when the company sent me 25 of a product rather than the two I had purchased.

The parcel was already delivered several weeks ago!

Try doing online chat with amazon to see if they can cancel the Hermes collection so you can use p.o

Live chat will be able to change it for you so that you can return it via Royal Mail. I’ve had to do that before, except the other way around as the local post office had run out of printable labels. Amazon live chat very quickly and easily changed it to Hermes while I stood on the footpath so that I could go into the Co-Op next door to the PO as they deal with Hermes.

I've returned many things via Hermes these past few weeks (bloody kids that keep growing and what size they were last week is not the same this week) and have used the method where you take the parcel to a Hermes drop, they print the label and do the rest.
We have about 3 different ones in our area, a petrol station, an off licence and the dry cleaners.

If you really don't have any near you, you'll have to bite the bullet and go to far away one or pay extra for the Hermes courier to collect from your house.

@MadisonAvenue and @PrincessHoneysuckle Okay we'll try that.

Can't believe how difficult it is!

Live chat will change it for you. I had to get them to change it from post office to Hermes and they were fine about it.