Can someone please help me understand this from Tesco?

[fuckingshattered]

I’m totally bewildered by everything at the moment, and tired beyond belief - I just want to scream and cry . Caring for mother physically, grandparent over phone, and sibling over phone (all multiple issues and disabilities and stuff) and I can’t hack it any more . No time alone for nearly 2 months now . I just want 5 minutes of nothing, no worries, no responsibility, just 5 minutes alone, even a walk alone would be bliss .

I’m trying to do a Tesco once a week - I’ve ordered three weeks in advance and managed to get shielding slots (as I’m shielding) . Most furthest away slot is the 11th May .

Tesco are now saying you can only do 1 order per week and can’t order again until that week is past .

Am I being stupid - does that mean I cannot place another order until the 18th May? Like, I physically won’t see any other slots until that date is past? So I’ve lost my chance to get a slot for all the dates released between now, and the 18th May (so basically - I’d have three weeks of no chance of slots following the 18th as they’ll all be fully booked surely we’ll into June?)

Or does it just mean I can’t book another slot before the 18th May online - so when the 18th May slots are released, I can book a shop on that day?

I’m absolutely exhausted and can’t work it out - Tesco aren’t explaining it well on the phone and I can’t do this any more . Would appreciate any help at all .

Well I had a delivery yesterday, and on Tuesday I was able to book 14th May and this morning I booked the 21st, so I assume it just means you aren’t allowed more than one every 7 days

It means that you can only order another delivery once your most recent has been delivered. - hope you get some time for yourself soon.

That wasn’t my experience though Utilmateirritant, I booked one delivery before yesterday’s came and another for 7 days later earlier today. Ocado won’t allow me more than one but Tesco certainly have.

Oddly, I had a delivery due from tesco today, but could have booked a slot for Tuesday!

No you just can't have two deliveries in one week. I book 3wks ahead, I book one every weekish.

Where are you seeing this? I haven't had anything like this from Tesco.

You don't have to wait to book them. It just means you can't book two in the same week. (a week being monday to friday I think)

When the 18th May slots are released, You CAN book a shop on that day.

Sorry I meant to say a week being monday to sunday. They don't spell that part out but it seems to work like that.

Does anyone know if this is per account or per address in your address book? I've ordered a click and collect for my grandparents, and one for my mum (one half an hour drive away, the other an hour drive away). Does this mean I can't book a slot to be delivered to me the same week I have an order being delivered to one of them?

After nearly 3 weeks with no tesco's delivery I had one yesterday (I can't tell you how relieved I was for that one)

Then one on the 1st booked and then the 7th I think, followed by the 14th - I read it to mean one a week

Is there a limit on the number of delivery and Click+Collect slots I can book each week?

Yes, we've introduced a limit of one order a week, which means you may be unable to see future delivery slots if you've recently made an order. This limit has enabled us to help thousands more customers secure a delivery slot and applies to all our customers, not just those with a Delivery Saver plan. Please be assured that we are not releasing slots to new customers over existing ones.

www.tesco.com/help/priority-slots-faq/

I’ve got two in four days in mid May, one for me and one for my widowed, disabled, nearly 90 year old father who lives 230 miles from me so I think they are using the addresses as a criterion.

I have one click and collect t booked for this week and a delivery for two weeks later. I can't book another until one of those has passed. But I'm a regular person not isolating.
If you are shopping for other people? Do they have their own accounts? You could log on as them to book extra deliveries on their behalf?

I think I needed it sort of spelt out very clearly - I’m slowly understanding it now . So I need to keep checking, and when they release slots for the week beginning 18th May I can hopefully get one for that week . Thank you .

Yes, definitely definitely need some tome to myself soon . The worse of it all is sibling is annoyed because I told her I’m tired, parent thinks I should be happy as Larry as they cleaned the living room, and grandparent got on at me when I’d told her I’d run out of black bags . I’m absolutely shattered and for some reason got in a blind panic over Tesco - I don’t know what to do to calm down .

I’m autistic as well which isn’t helping, can’t help but take it all very literally if that makes sense which is difficult .