I've booked a few short breaks in UK with them. Some nice hotels at reasonable prices.
However, I won't be do it again. We were due to go away DB&B with them this weekend. They sent an email a few weeks ago reminding us that there were no refunds but at that point hotels were still open and we were still hoping to travel, I hadn't asked for a refund.
I always understood that we would lose the money if we cancelled and was happy to take that risk.
However, now they are unable to deliver what we paid for and are sticking to the same assurance that our only option is to claim on insurance - they must know that UK breaks less than 3 nights are not covered on any standard policy.
I have spoken to the hotel and they only get paid once we have stayed, so Secret Escapes are keeping our money and won't even be sending the hotel their share!
The hotel said Booking.com and Expedia have been excellent with customers offering full refunds and that they won't be working with Secret Escapes again. Neither will I.
What examples of a good and bad response to this crisis have you seen from businesses?