DD is living alone at the moment. Her flatmate recently moved out so she's had to set up a new contract for the internet. Apparently this is set to involve her being disconnected on 1st April and then getting a new router set up prior to reconnection. Of course now they are not coming to deliver the new router or do whatever setup is apparently required. She's called them to ask if it can be delayed but has been told that as the old flatmate no longer lives there there is nothing they can do and so she will be getting cut off next week with no prospect for reconnection until after the end of lockdown. She's freaking out about living alone for however long without the internet.
Old flatmate is going to try to call to see if she can pay for longer but DD was on hold for more than an hour this morning so not sure if that will happen. DD happy to pay whatever but doesn't want to be stranded alone with no internet. It also doesn't help that she's working from home during lockdown which requires internet.
Other than making do with data (flaky) any ideas? Sorry if any of the fine detail re routers etc is incorrect - it's my interpretation/recollection of a phonecall with an extremely stressed out DD!! Service provider is Virgin.
Thanks if anyone can help and sorry if posting in the wrong place. Worrying about her.