NHS - Who do I report this to?

[WickedlyPetite]

Long story short, there is some poor woman out there who is dreadfully ill and having lots of different treatments, and the NHS keep sending appointments, test results, consultant letters, to my address.

This woman has never lived here and each time I get a letter I inform the department/secretary/booking line, that they've got the wrong address.

Another letter has turned up today for her to attend an appointment on Monday. They're taking the piss now. They're breaching data protection and I've got copies of 4 emails informing them they're sending all this stuff to the wrong address.

Who can I report this to? There's clearly some kind of IT system failure or human error at their end needs sorting.

We've had this except it's the previous owners who have now moved abroad...

they clearly still visit regularly as one was in a&e last month with a broken collarbone and gave our address as his current one. They are using our address to still have access to NHS treatment.

Every hospital appointment we go to for DS we are asked if our details are correct or at least asked to confirm them to confirm who we are so personally, I would think this woman is purposely lying and giving your address

@titchy if believing that helps you sleep at night then crack on. It's detrimental to and violates the patient's confidentiality. I wasn't disagreeing with opening the post full stop. I was disagreeing with opening ALL of it once it was known where the letters were coming from. One letter was sufficient to find out what hospital it came from. It should have been reported to the ICO by now if the hospital were ignoring the concerns.

I imagine she’s doing it on purpose, our hospital texts all appointment details as well as sending letters so she’s probably attending. We had similar at our last house, someone trying to be registered at our excellent village GP when they don’t live in the area.
But it is still a data protection issue and should be reported.

You're still wrong. OP was not intending to act in their detriment ergo no offence. Ask a solicitor if you're not sure. The regular solicitors here have posted clarification of the law often enough.

I would tend to agree with Megan.

She's clearly going to her appointments, because she has test results and letters.

I'm now imagining a world where departments in an NHS hospital are in full and frequent contact with each other, it sounds lovely.

Crack on, OP, you are doing the right thing.

OP if that had been a letter for me or my children I would really REALLY appreciate you opening the mail and trying to help.

So fuck everyone else.

You're trying to help, bloody good thing.

Yeah to pp saying OP is doing the right thing to the best of her ability (to help the woman and the medical agencies involved), and the sole pp desperately trying to say otherwise is half-cocked. If I was the woman I'd appreciate her efforts too - its not like she's posting photocopies of the letter all over town!

I open all post that comes through my door as I am the only person who has ever lived here, so if it has my address on, I want to know who is using it and why.

We used to get nhs screening invitations ( which are sent from a central place) for the previous occupants of our house.

Turns out they were still registered at local gp surgery using our address.

We told the gp surgery and the screening appointments stopped.