Would welcome some opinions please. I purchased (online) a compact powder refill and the matching case. When they arrived the compact is too small a fit for the case so rattles around and falls out. The whole thing feels flimsy and tacky.
So, I called the Armani Beauty customer services line where the lady confirmed I should remove the powder from the plastic holder and it should just slot in the case snuggly. Which is what I had tried. She then suggested I take both products to a counter and let the sales assistant have a look. My nearest counter is 160 miles away so that isn’t an option. Called them instead and the lady there confirmed I have the correct products, one should slot in the other and not rattle about. She suggested contacting JL (from where I purchased) and that they ought to refund both as it sounds as though one is faulty.
So I emailed JL photos and had a response to say they will replace the case but not the powder as this had been opened. I totally understand that but what they are offering me is pointless as, if the case is identical, the same thing is going to happen. I’ve replied to say that one of the products isn’t fit for purpose but as we don’t know which one, I would like a refund on both and can they run the photos past an Armani Beauty rep for their opinion.
So I guess I’m actually wondering whether I’m being unreasonable but am not brave enough for AIBU!!