Amazon Delivery Frustration.

[Gingerkittykat]

I placed a large order of 13 items on Amazon prime last night, 4 of those items are the same pack of cat litter so it is 10 separate products.

I got all of the email confirmations today and it will be delivered in 6 different packages over 2 different days.

I know from past experience that they will all arrive at different times of the day and have a ridiculous amount of packaging compared to one or two deliveries.

Does anyone else get frustrated with this?

I recently ordered 9 items from them. 6 deliveries over a week (all items were ‘Prime’ eligible) according to the details but, in reality, arrived over 2 days in 4 packages - 2 of which were from Royal Mail so only had to wait in for 2 parcels on 2 days. More annoying is an item I ordered over the weekend - on Friday when we looked at it it gave a delivery time of following day but we were going out so held off ordering till Saturday. It is now predicting delivery on the 19th. Thankfully it’s only for us and not a Christmas present so, if it’s late, it’s less of an issue but still annoying when it’s listed as a Prime item with next day delivery until you’ve paid and are looking at delivery details.

You can choose to have them all arrive in the same parcel it takes longer though

I ordered a present For my mum last week on amazon prime.

Was delivered without the normal exterior amazon delivery box but with the large sticker with my name and address right across the front of the present. If I try and remove it it rips off the original packaging.

Flipping wonderful!, what a lovely looking present it’s going to be now.
I know some deliveries ask if you are happy to have it delivered that way and to opt out if you don’t but this didn’t say this at all, I always look.

You can choose to have them all arrive in the same parcel it takes longer though

I get really frustrated too and the last time I placed an order I looked for the option to have them delivered together but it was nowhere to be seen 🤷‍♀️

I get this too, order several items together, & then it gets split up. I can see (from tracking via a/c) items are coming from different places/warehouses, sometimes from Europe, & you can't tell that before you buy. Agreed frustrating.

On Prime there doesn't seem to be the option of having items delivered together (I've tried several times, albeit not recently).
If you are not on Prime there used to be a box to ask for all items to be sent in same parcel.

If something I'm ordering shows as coming in original packing I ask for Amazon packing - (as if its a gift) as far as I remember its a 2 stage process - ask for it then click the save button (easy to forget that bit).

For a while now if item is coming via Amazon Logistics I've been shown a map (via tracking in a/c), updated every 10 secs, of where the driver is for (I think) the last 10 stops he/she has to make before they reach you.
They also put up a time slot of around 4 hours - but it can change so not overly useful.

What I'm more frustrated/worried about is the age verification on alcohol - was the subject of a previous thread here.
Amazon Logistics drivers ask to see date of birth (driving licence/passport), so they know your DOB, address & your name. Those 3 pieces of info can be sold on and lead to identity fraud. Sometimes when under pressure a driver hasn't asked for DOB but mostly they do.

My last Amazon pantry order included alcohol, came via UPS and I did not have to verify my age.
Having to provide DOB to drivers as opposed to just declaring over 18 (& looking it maybe) is to my mind over the top and dangerous given the possibility of fraud. Hasn't stopped me buying, think I should.

I order 3x the same item (for our eco-friendly Christmas stockings). The products are all plastic free. Each one came wrapped in a mountain of bubble wrap

Honestly, I just don't think amazon is an ethical choice.

I stopped using them eight years ago, and my life is genuinely better for it. I buy less crap, I may spend slightly more money buying things from book shops/department stores but it's evened out by me not clicking on things I don't really need.

Their tax practices are awful, their employment practices are awful, and they use far more carbon in transport and packaging than is needed. I used to use them for everything, I genuinely didn't think I could easily give them up, but it's honestly all over made my life better.

I've had this too OP, the 'fewest possible packages' option doesn't always come up during checkout.

I was expecting this with a recent order, but was pleasantly surprised when everything arrived in one box within 48 hours. It’s the end of days! :o

worriedmama1980

I’ll never give up Amazon. Makes my life far better. Getting lectures every time there’s a thread about Amazon, really doesn’t make people change their minds, you know

Logistically, it isn't practical, they are doing it in the way that is most cost effective and I don't think they take payment until the goods purchased have been dispatched: They want to pick the stuff off the shelves and send it, they don't want it hanging around/there isn't the space to have it sitting around waiting for other items to arrive from different warehouses/locations etc.

The goods will be in different warehouses all over the UK. You can't expect them to transfer them from one warehouse to another to assemble them in one delivery for you. That's just a lot more work, time, cost for them.

The "all in one delivery" option is only where everything is in the same warehouse or where it's logistically possible to merge orders (i.e. if they know a delivery is on it's way).

Amazon Logistics drivers ask to see date of birth (driving licence/passport), so they know your DOB, address & your name. Those 3 pieces of info can be sold on and lead to identity fraud.

That's the same with anyone who needs such information, i.e. your airline, hotel, car hire firm, solicitor, accountant, bank, even the Post office when I collect a parcel from them, etc. Passport or driving licence number or date of birth isn't really confidential information when potentially lots of people already have access to it.

Case in point regarding the information, if someone wants to find it they will. The other day a friend of mine got a card from "John and Sue" hand delivered with no other information. She didn't have a clue. It took me an hour to find:

Full names
Address
Age
Phone number

I could have reasonably easily tracked back to find date of birth, marriage, birth place, mother's maiden name etc using family history subscriptions but, as it is, the information I got was free of charge. If someone wants the information they'll find it.

Didn't want to derail thread, sorry. Amazon splitting up orders as they do is frustrating & has made me sometimes not buy multiple items.

Thanks to the posters who came back to me on my worry of dob/full name/address info going out to Amazon Logistics drivers - I didn't realise that the info was so easily gettable anyway. I do know to make it hopefully impossible for people to get at mail delivered to my address.

@Yellowbutterfly1 I had the same problem with the sticker on a product box which now makes it unusable for a Christmas present. Went on to chat but they weren't interested to help

Re address stickers on boxes, just send it back and re-order remembering to tick the "this is a gift" box on the order form, then it will come in a box. There are loads of options for returns - as long as you click a box to say it's arrived damaged or unsuitable (can't remember the exact wording), you can print a pre-paid return label to send it back free. It's only where you tick to say you've changed your mind (or similar) that you have to pay your own return postage.