Tesco Christmas slots

[Mitzyme]

Any suggestions how to resolve this issue with Tesco Online.
Blocked since 27/11/19. I book 2 slots every week 1 for me and 1 for my sibling. We are both disabled. Contacted Tesco several times email and phone without any resolution. I’ve gone elsewhere for Christmas delivery. However I’m paying £6.99 month for a service I can no longer use. Any ideas as I’ve heard nothing since Friday 6/11/19.

What do you mean blocked? You are using one subscription to cover two people - is that what they have issue with?

And what happened between 6 and 27 November?

Whenever I've called tesco customer service they have been extremely helpful. I don't understand what you mean about blocked. You need to explain more.

I agree, if you are delivering to two separate addresses every week then they will probably see that as abusing the subscription.

Tesco system crashed on Tuesday midnight when Christmas slots opened. I’ve been using Tesco for years. It’s never been a problem to book a delivery for different addresses. Their Customer Services are lovely as is the email replies. Since Friday 06/12/19 I’ve heard nothing and am still unable to checkout. I’ve received vouchers that I can’t use and the usual apologies.

The subscription doesn’t work like that. It’s linked to your payment card.
My usual delivery man does his mums shop every week, it’s quite common.

What do you mean blocked? As in you cannot use the site at all? Just keep calling them?

I can log in, book a slot, select items. Payment goes through and then a sorry face( in pink ) something is wrong with our system please try again. Tesco advice it’s their issue. My bank say nothing wrong with my card, I’m using it with Ocado. I just want to cancel my monthly charge but can’t.

Never mind, I’ll phone them again tomorrow and try again to cancel.
I just object to paying for a service I’m unable to use.

If it’s crashing on a desktop site, try using the app if your have a smartphone/tablet or vice versa?

Thanks catface. Tried the App. No joy. It’s so frustrating!!!
My sibling and I have built up a really positive relationship with the people who deliver to us. They know us. If you are disabled, it’s an unofficial help line. Stupid I know.

Hi Mitzyme,
I work for Tesco customer services and noticed this popping up on my Google news thread so thought I would try help. I can't do anything on this as its breaching data protection but please call our groceries customer service line ask the advisor on the phone to pass your account details over to me just quote my ID a502 my name is Scott and I will happily look into this for you and try get it resolved. I think I know what is causing the issue however would need a look at it first. I'll be working Tuesday-wednsday and Friday this week so please get in touch I'll do my best to resolve it and get you back using our service again. When you call just tell them you spoke to me previously on a call and looking for another call back and I'll get back to you soon as possible.

Morning Scotte 78. Thank You so much for your response. I really appreciate it. I will certainly contact you as above.

Christmas slots for priority customers were available at the end of November. Perhaps you’ve missed them? Also it used to be that you could only have one delivery from 20-23 Dec.

In my experience, emailing Tesco is a waste of time as they never reply but on the phone they get things sorted. Good luck.

Thanks Blueladybird. Yes I missed the Christmas slot that night and haven’t been able to use them since. Fingers crossed Scotte can help.

Slight tangent, but I was straight on to book my Tesco Christmas delivery slot, as soon as it opened and there was very little availability.
And in general I find it hard to book
Slots the rest of the year. I use Sainsbury's now occasionally as much more availability ( despite paying a monthly delivery charge to Tesco).
Do they not employ enough staff?

Why can’t you cancel your monthly charge - you can just cancel it at your bank can’t you?

Ooh, good response from Tesco there! Hope it gets sorted for you.

I managed to book my Christmas slot at 11.45 that night (before they officially opened) so if everyone did that it explains the limited availability at midnight!

I don't understand the Christmas slots - we used to but they don't save what you order so you can still end up with eg no sprouts or replacement stuff?

I've done Waitrose collect this year and am hoping that's guaranteed?

Good luck op, sounds like it may get sorted.

Hi Penberrh, it’s a strange one. It’s not a D.D or S.O.
Tesco request the payment ? I’ve emailed Tesco twice to cancel but no response. However I’m grateful to Scotte for responding and will contact them tomorrow when they are at work.