I feel v v stupid but I'm in this mess that I'm completely out of ideas on how to deal with.
I'm going to Winter Wonderland tomorrow. I have an electric wheelchair because I can't walk. Having already let WW know that I was disabled / a wheelchair user, I suddenly got a glitch earlier this week with my wheelchair that it seems not to be holding the charge like it did. Obviously very worrying and couldn't get anyone to look at it before I travelled (not for lack of trying!)
So, on Wednesday, I rang WW and told them in no uncertain terms that I needed to bring my electric wheelchair as I couldn't manage to bring both my manual and electric wheelchairs, so could I bring my electric wheelchair and charge it on site? At their direction, sent a picture of the wheelchair and its charger to WW. Called them back. They said no problem, they could see it was a regular one and they were sure it would be fine. They'd be in touch with the ground staff and find out exactly what I could do. Told them that I was leaving very soon so needed confirmation.
Thursday: hadn't heard anything back, but they're a big company...so I rang again. They told me they had got confirmation that this was all totally fine, they just couldn't be sure of the precise setup so they would let me know tomorrow. I specifically checked that they would be able to charge it and they told me they would.
Today: with their reassurance, I board the train to London with only my electric wheelchair. By around 4, I haven't heard back from them. I ring them again, just to check on precise circumstances because I plan to be there early tomorrow. They tell me the exact same as yesterday, except they actually can't tell me specifically - they give me the direct "ground staff" number to call tomorrow, but reassure me that they are fully aware of the situation and will be on hand to help, because they are obviously only in head office. All fine!
So it's all good right? Then, at ten to six (literally!) I get a blunt email back from the email I sent showing my charger (that the first person had said was completely fine) saying - from someone completely different to the person I've been. dealing with - sorry, no charging ports.No facilities to charge. "Please let us know if you have any suggestions for improvement as we are always looking to improve."
Needless to say I was 
but still clinging to the slightest hope that this was simply crossed wires via email and everything I'd been previously told still stood. So I rang the main number three times to go through to customer service...and got disconnected. Every. Single. Time. I assume this is because they're closed now?
What can I do?! A little part of me is still frantically hoping it will be okay, but I can't help but find it dodgy and scary that they "emailed me back" a matter of minutes before they closed. and I'm panicking because I can't push my electric wheelchair by myself if the battery died as it's VERY VERY heavy. Hyperventilation breathing over here.