Apologies in advance if this is a bit long!
I recently started a job as a domiciliary carer (caring for vulnerable adults in their own homes). Started in August.
Everything was fine until one particular client who's behaviour had been a bit 'eyes on stalks starting down my top' progressed to making comments that he thought I couldn't hear (he's deaf as a post) but were of a very sexual nature. This understandably made me feel very uncomfortable.
This happened on a number of occasions and was reported to my line manager via email and on the phone both in a call and via text.
Long story short, I have to repeatedly request for this client to be taken off my rota (done weekly).
When I first requested that they take his calls off me my manager said what I was asking was impossible, but she very quickly changed her tune when I mentioned duty of care to provide a safe working environment and this was not it. It's seriously stressing me out and has had me in tears more than once. I'm even a bit misty eyed just writing this!
I don't even know where to begin. Their grievance procedure is very ambiguous, saying try to sort it out informally first (which I have done via phone calls texts and email) then write a letter.
I'm in a union who I've already called. They won't help me write a letter but will provide representation if I need it later down the line.
I've already applied to a couple of other jobs because the stress of having to battle to get this man off my rota is making me feel physically sick.
Please help me wise mumsnetters!