Wondered if anyone had any insight they could offer, please.
My son bought himself an expensive laptop. From the beginning it ran very "hot" and he had intermittent problems with the screen not displaying. He was able to "force" the screen to work by applying pressure to the base of the laptop, but he persevered as he was doing a uni course and needed the computer to access it fully ( he has SN which mean he takes notes on a laptop). These problems became worse over time. At some point he tripped over the headphone cable he had plugged into the audio port, which mean it has intermittent sound issues too.
He eventually contacted Amazon (who he had bought it from) and they asked him to return it for repair (which cost around £60). They said that since it had user damage (to the audio port) they were declaring it "out of warranty" and in order to fix the issues with it they would require him to pay a further £750 (approx the original cost of the laptop). He has responded by saying that actually he wasn't asking for the user damage to be fixed under the warranty, but just the original heat and screen issues (the screen issue he suspects is just a lose cable, and easily fixed, but he didn't want to open the case of the laptop and invalidate the warranty. Ironically.
So my questions, for those who might know, are: can they refuse to fix problems that are not caused by user damage and simply invalidate the warranty? Isn't this a bit like invalidating the warranty on a new car because a wing mirror gets broken?
If they do (have) invalidate(d) the warranty, do you think we might be able to claim on our insurance?
Does anyone have any ideas how we might proceed? Frankly there is no point at all in paying them to fix the sodding thing, because the cost of that is the same as a new laptop, in which case we might as well get it sent back here and see if a local guy can do anything cheaper. Sadly buying yet another new laptop will not be possible right now, because frankly we can't afford it.