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Mobile phone contact (Long one as I'm a complete wombat)

3 replies

Toofeckingtired · 16/11/2019 17:09

Sorry for the long one, trying not to drip feed. I have posted this in legal, but looking at the age of most of the posts, I'm not hopeful of a response.

I'm a complete numpty. I know I am. For some unknown reason I took a cold call form a mobile company last night. They offered a very good deal, changing my numbers over to my company, which I took. Normally I wouldn't dream of doing anything without prior research, I can only put it down to the cold meds I'd taken, which made me really fuzzy headed.

I'd had no confirmation email today, which I was looking out for as they said I'd receive one. So looked into the company. They're awful. Just....awful. In so many ways. Decided to cancel.

Of course, they're only open from Monday to Friday, 9-5, so couldn't get hold of a person. Rang my current provider to cancel the PAC code and account transfer. Done. They mentioned THEY had received an email from this company, stating the details of what I'd set up with them, and that there was no cooling down period.

Thought I'd be OK after looking on CA website. Emailed the company, stating that I wanted to cancel, citing my legal requirement tor a cooling off period.

Except, its not. Not for Limited Companies. Its only me, so not a massive company. I really wish I'd stayed a sole trader.

Looking at their website, they say that if a contract isn't taken to full, they can charge a £500 consultation fee, plus a fee of £250 per line. Also, £30 for each PAC code, £15 for each cancelled direct debit, and a £6 fee for each payment that doesn't reach them by direct debit.

It was two numbers, so I'm looking at a MINIMUM of £1030. Which is what I'd pay myself over two months. I could just about do that, but it would wipe out my savings that I've scraped together.

Please, someone tell me what to do. I'm going into a tailspin. I'm so angry at myself, literally feel sick to my stomach.

OP posts:
Lovestonap · 16/11/2019 17:24

I don't know, but I find it hard to believe that a cold call sales over the phone can tie you into something like that, so I would cancel any direct debt mandates/cancel bank card. Email them clearly that you felt under pressure and wish to cancel and then wait for them to take you to court.

Lovestonap · 16/11/2019 17:25

I expect someone with a better grasp of consumer rights will be along shortly...... Martin Lewis money-saving expert forum has some good forums for stuff like this.

Toofeckingtired · 16/11/2019 17:50

@Lovestonap Because I essentially set it up through my limited company, I have very little rights as a consumer. Rang my bank, and they told me to go in branch Monday. I can set up a block which prevents DD's being set up without additional consent from me. Thankfully they didn't take card details, so that's not a problem atm.

I did look on MSE, but found nothing like this where businesses are concerned. Its pretty much all individual related.

Thank you for responding. Even just posting has calmed me a bit. Worst comes to the worst, I'll have to take the hit and chalk it up to experience. I will take legal advice before paying anything though.

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