Who to contact about child grooming?

[GlamGiraffe]

Non MN Colleage discovered factors leading her and her DH to strongly suspect teenage(15) son being groomed.
Her and DH went straight to police station. Waited hours, received no real help and were told someone would try and make preliminary visit next week.
Meanwhile she is trying to deal with son and has no idea what to do.
Is there anyone else to contact for a specific police unit, or places for please. Any advice I can pass on??

Thanks.

CEOP: www.ceop.police.uk/ceop-reporting/
NSPCC: www.nspcc.org.uk/what-is-child-abuse/types-of-abuse/grooming/
www.nspcc.org.uk/what-you-can-do/report-abuse/
Pace: paceuk.info/for-parents/

The police should be taking this very seriously.
I would call 101 and ask again.

Thanks @Truffle
I was astounded when I heard what had happened. The poor woman is pulling her hair out and in utter despair as you can Imagne.

Does anyone know what types of thing would be expected to happen? (By authorities)

CEOP

CEOP would be my advice, or contact social services with concerns about their own child, explaining they've already spoken to the police but they're still concerned and would like some input on keeping their child safe.

Regarding police visits, whether they need to be out Friday or over the weekend Vs early next week would depend on what information they have so we can't say for sure whether they're wrong or not.

A lot of what happens next would depend on the situation and what information is available, though for obvious reasons it's probably best not to share it here.

Does anyone know what types of thing would be expected to happen? (By authorities)

Firstly the police would look at whether the child is safe. If he has parents who can protect him in the short term then the urgency is mitigated and they would probably look at making an appt so they can involve other agencies, make sure a specially trained officer etc is available.

It may seem slow but services are overstretched. They can phone and ask who the assigned officer is and try and arrange a phone call.

Fwiw it’s always better to phone police rather than go to a station. Stations are manned generally now by admin staff who don’t/can’t deal with crime. It’s rare there are police officers as they are all out and about- you’ll get a unit to your house as quick.

101 call handlers will get your call sent to the correct dept straight away to go on the case list. They are also experienced in triaging risk- admin desk personnel aren’t.

Was coming on to say CEOP, but see they've already been mentioned. They're really helpful

Thanks everyone who has commented.

We found out that DD was being groomed (in RL not online) but because we were able to remove her from the situation and ensure she never saw him again, the police were disappointingly inactive and closed the case almost immediately. Absolutely ridiculous when he could clearly do the same thing to another child. But that will be their main question - is he currently safe?

Should have added that both Victim Support and NSPCC were great for giving me advice over the phone though.

Above advice is good. Have a look at The Breck Foundation too.