How should the refund be split?

[RefundRequested]

Deposit for a cabin.
Family of 6 and a couple.

Total was 400 (300 for family, 100 for couple)

Refund was minus 35 charges. So we got 365 back.

What should I send to couple?

Should it matter there is 6 of us and 2 of them?

91.25

I would split it in the ratio paid e.g in a 3:1 ratio.
I’m assuming that family paid separately to the couple? If so, the number of people is irrelevant.

Who cancelled?

35/4 is £8.75

Send them £91.25

They paid a quarter of the costs so receive a quarter of the refund?

91.25

91.25 as they paid a quarter of the total deposit so should get a quarter of the refund back

If you cancelled I would give them the full £100 back.

If it was a joint decision to cancel then they get a quarter of the refund back as they paid 1/4 of the total deposit. Therefore they would get £91.25 but I'd probably round it up to £92.

It was the company that cancelled, not us.

It was a group booking so not seperate.

OK thanks

Why are you paying charges if the company cancelled on you?

Why on earth are you paying charges if the company cancelled?

It was the company that cancelled, not us.

Then why on earth are you being expected to pay a cancellation charge?? That's bloody madness.

There shouldn’t be charges x

What are the charges for exactly ?

Why on earth are they charging you if they’ve cancelled??

If the company cancelled you should not pay charges, I would there ask for that back as well. If they refuse then it’s 91.25 as others have said

I'd ask for the charges back and give people back what they have as a deposit.
If not then ratio out the charges.

If company cancelled there should be no deposit deduction. Check terms and conditions.

Huh? Who paid it should get it back (am I being thick?)

Why would they ever get a refund disproportionate to what they paid? If they paid a quarter, they get a quarter back.

Why charges if it was the company?! That's absurd!

I'd firstly query why the company charge when they are the ones cancelling. But I'd give back £91.25 to the couple.

It’s like an echo chamber, but I’ll say it again anyway, WHY charges when they have cancelled if anything they should be compensating you surely?!

Sorry, not understanding what the £35 charges relate to? Surely you were due a full refund?