Virgin tv - how much?

[SouthWestmom]

We were out of contract and have taken up Maxit tv and continued with 200mb fibre plus weekend telephone.

This is £69 pcm for a year then going up. However it seems to be the Bigger Bundle at £57 pcm on the website?

What do you pay and what do you get?

I was paying £69 for talk weekend, fun TV and broadband 350. Eventually after 35 minutes on hold and speaking to some idiot who said he could only take £4 a month off, I got through to someone else who got it down to £40 pm. Same package. Fewer channels whacked the price up because we have some previous customer bonus thing. I think their cheapest new customer deal is £34pm but that's with broadband 150 and less tv.

I've been told new customers get £57 whereas we pay £69 for the same deal.

We got a really good deal as a new customer, paying about £30 for their mid-range TV and broadband but they wanted to put it up to £50/month or so when the deal finished. They couldn't do anything to reduce the bill so we've moved from Virgin.

Not missed the TV to be honest, we have NowTV, Netflix and Amazon Prime Video. NowTV is always on offer so we hardly ever pay full price for that, Netflix is cheaper again and Amazon Prime we pay for the next day delivery so the movies are a bonus.

For us, Virgin broadband is the best we've had though. No buffering and their router was good too. Not sure if it prioritised traffic but my husband never had any problems with conference calls if the kids were streaming video. We're now with TalkTalk, not bad at all but the router isn't great and we do get periods of quite bad buffering for no apparent reason.

We're on a 2yr contract with TalkTalk, I think we might move back to Virgin on a nice introductory deal, then move away when they stick the prices up. We now have Virgin and BT sockets in the house, so easy to switch between the two.

Virgin have basically said to suck it up as it's new customers getting the deals 'just like you did' when you joined.

However i think £144 less plus a years worth of Amazon (another £79) is a big difference.

So I'm not happy. Not sure whether to change to Sky.

It's worth trying again and saying you are going to leave, usually that jogs their memory to find you a better deal. I've gone as far as signing up with BT before and getting a date for the engineer - as soon as BT contacted Virgin to cancel they immediately managed to get me a really good offer.