New phone help

[MrsXx4]

Boring question alert but can anyone help?

Phone is smashed. Replacement on insurance is £60. Do they also give a new SIM card or do they take out existing sim and just put in new phone?

If they give new SIM card does number automatically change?

Thank you

You won't get a new SIM card as the insurance only covers the phone. The rest of the contract incl. phone number remain as it is.

If the insurance are replacing like for like you can just swap the SIM over. If you need a new size pop to your provider shop wgtg photo I'D and they will programme your number onto a SIM

Oh, then I think something dodgy is going on. Just found paperwork in husbands hoody as I’m doing the washing that says ‘welcome to your new sim card’ ....he obviously hasn’t mentioned a new sim but he did have to have phone replaced because he dropped it and it smashed.

Does the paperwork have the phone number on it?
Has he given you a new number or are the phone company switching the number over because his SIM was irretrievable?

Oh and is the SIM with the same phone company? I wonder if they send a new SIM automatically with the replacement phone, but that seems like a strange thing to do.

No phone number on paperwork and he hasn’t got a new number, I’m still phoning his normal number to speak to him.

Ok so if I phone him and he is on the phone it says ‘welcome to O2 voicemail’ but this new sim paperwork is EE?

There isn’t even a date on the letter!

Could it be dual sim? If the original sim was damaged or perhaps different size he might need replacement, same number.

Maybe he has a burner phone? Ask him.

If it's a different network definitely ask him.

I will ask him I’ll have to buy I also want more evidence or knowledge because he is only going to lie isn’t he?! He won’t just say ‘oh it’s for my secret phone’.

He knows there is absolutely no coming back from cheating, no counselling, no working through things, nothing. We don’t have any major problems I am aware of, only the usual same old stuff everyone has to deal with. We just had a baby who he adores and he seemingly adores me too and we get on great.....but I know it happens even when you think everything is perfect so I won’t be completely shocked but it will blow up my entire world and those of the people around us.

I don't think you need any evidence because there might be a genuine explanation.

I hope you’re right

Good luck.

I've just had a new phone with a new sim as the new phone takes a nano sim instead. Same number took 20 mins for the magic to happen.

There are often deals where a new SIM is given out - I got handed a Tesco sim in a gift bag not long ago. I've seen it happen in shopping malls too.

It doesn't look good on the face of it, but there MIGHT be an explanation.

You often get a new sim. It doesn't mean you have to use it, or you can use it & get the number switched. I think you are probably over thinking this.

I’ve had an explanation. I caught him off guard and he genuinely looked confused and didn’t have a clue what I was on about. After some time I said I’d found the paperwork and he was like ‘oooohh that, it was in my black hoody yeah?!’

So he helps out an old guy on a Friday, moving bits and pieces around in his shop for him etc (my husband works full time but does this on top of his own job) but of a Friday goes dressed down, hence the hoody.

Apparently, old guy got a new phone, didn’t have a clue how to set it up, he asked husband to help but he needed a key thing to open the bit the sim goes in so took the whole lot down to the phone shop, the whole bag of stuff, receipt, paperwork etc. He said he must of just put the sim paperwork in his pocket instead of back in the bag with all the other stuff.

However, he now isn’t talking to me because he feels I don’t trust him and is offended that I even had to ask! I have explained that if he found what I had he may also feel a little confused and suspicious but he doesn’t agree. Not sure now if guilty or genuinely pissed off?!

Don't feel guilty. You're right, he'd have been suspicious too.

He could be feeling guilty.