So the smoking seems to have improved, as has the queue-jumping. And the staff seem a lot happier than previously.
But... we were in Stitch Live which involves some audience participation eg. With Stitch calling on random audience members. Have seen it several times, it is light hearted and the children love it. But today, the adult who
Was called on said: “I don’t want to do this, f* you.” staff handled it well. All the (other) parents were really shocked.