Uber driver has decllined to returned £35.00 which he overcharged

[lolaflores]

Just that in a sentence.
Complained to Uber when we noticed he had driven around for 2 hours and was still charging me.
Uber has given us a credit of 35.00...which I accept is recompense and probably what they are maybe not obliged to to.
HOwever, it is theft really. He took the money. Won't give it back. Uber stepped in to cover it.
Or is this standard procedure?
If not. HOw do I take it further.

He probably declined it because it was an Uber error. It happens a lot. The driver has to push a button to end the drive and get the next customer but often Uber gives them the next customer without ending the previous drive first. It has nothing to do with you or your refund but a failure of Uber’s internal processes.

It is the least they can do.

This is an article from MSE, it's not the exact same situation, but there is a statement from Uber about refunds and how it works.

www.moneysavingexpert.com/news/2018/01/been-wrongly-charged-by-uber-heres-how-to-get-your-money-back-rather-than-credit-/

@lolaflores I hope things improve for you

Milomonster thank you for the flowers. You r kind.
Ok. If uber can make a mistake like that, not ending the trip on his system, that's fine. Some clarity would have been better, simpler explanation than driver declined.

And...does he actually get to decline to return the money? Which is essentially not his.

That’s not your problem; it’s nothing to do with you.

I had a feeling you would come back and add on that actually you do have an issue with credit not cash after my last comment.

Either way, if you do have a problem with credit not cash, that is still absolutely nothing to do with whether the driver declined payment or not. That is still none of your business and you have no right to know how Uber would deal with that.

If the issue is credit not cash, fair enough. That’s a valid complaint. Take that up with Uber.

If the issue is that you’re mad the guy declined to pay Uber and you want some sort of justice done (your whole thread gives that impression) then move on to a worthwhile cause, because that’s none of your business.

Some clarity would have been better, simpler explanation than driver declined.

The reason is irrelevant, OP. They don’t need to give you an explanation. All they need to do was give you your money back. They have done so, but in credit, so if you want it in cash you need to make that your priority; not whatever is happening with the Uber driver.

heartsonacake ok