I was in Waitrose earlier with my dd. The lady on the till asked her where she went to school. My dd said where, but then said she was changing schools soon. She asked why. My daughter obviously came across as sad about this.
The two partners on tills next to each other were chatting quietly. They then said that they are allowed to make small gifts to cheer people up and one of the partners took my daughter off to choose a magazine.
The result was a brilliantly, beaming dd who has genuinely had her faith restored that people can be kind. Waitrose what a lovely thing to allow your staff to do.