I’ve changed a few details as I don’t want this to be too outing. I’ve worked for a company for a number of years and about 3 years ago changed roles within the organisation to something completely different.
The job is extremely busy, customer facing by phone and email and very, very specific to the product. We have to give advice on a huge number of products within our range.
Training was almost non existent - it seems that jumping in at the deep end is the way to learn, simply by exposure to the different enquires we have. Naturally I’ve picked up loads but still have loads to learn. Getting things wrong and giving wrong advice can cost the customer thousands.
The enquiries are relentless and often the phones just don’t stop so you have to deal with your email quota and also answer the phones - giving accurate advice all the time.
Keeping up the level of accuracy can sometimes be hard and I’ve made mistakes along the way as I’m learning. Each time this happens my manager is okay about it but I’m getting more and more anxious.
I’ve developed IBS, I’m short and snappy and I often have sleeping problems as I run over things at 3am and convince myself I’ve done something wrong. When mistakes do show up (as projects take months they crop up many months later) I’m awful, a bag of nerves, feel sick and tearful. It’s impossible to keep up the level of accuracy required 100% of the time, the phones don’t stop and some days you are juggling many balls in the air. Half my team feel like me and half the team just accept there’ll be the odd issue and don’t worry about it.
Anyone else feel the same? I don’t want to have to leave the company, I’ve been there for such a long time but I’m wondering if I’ve got the right temperament for this type of position - I think it’s going to make me ill after a while.