Is this rude or not?

[Destiny07]

So my mother and I went to a store today for something specific that she saw online . We browsed through the underwear section and couldn't find what my mother was looking for so I said I will ask an assistant for help

I approached a lady and asked her where we can find the product (anti chaffing under wear ) and she said to me "we don't promote that but we have shapewear" I was taken aback by the "we don't promote" part . How do you feel about that sentence?

She just means same meat, different gravy.

They sell it but it's known by another name.

Quite rude in terms of being badly worded, but... bigger problems to worry about I'm sure.

I'd just think that she didn't have the firmest grasp on vocabulary to be honest.
Maybe one of those people who use 'myself' and 'we do ask' far too often?

SOme people seem to go through life looking for things to offend them.

What do you mean you were 'taken aback' ?

It's not at all rude...unless she says it in a really rude way.

If she says it quite normally then I'd just think she meant promote/sell as the same thing-it's just sakes speak.

What was her tone/demeanour like?

Sorry not seeing what the problem is.

Did you think she meant we dint promote it because it's for fat people?

It’s just that odd sales/ telephone speak that people do to be formal, but actually just use the wrong word. Like saying yourself when they mean you.
I cant see a darker implication though? So though it might piss off a grammar pedant, I can’t see it as offensive in any way.

Worgust you’re a woman after my own heart!

Not rude.

She’s used the word promote to mean sell. Slightly clumsy but not rude or anything to be offended about.

I’d have been confused about what she meant. I’m not familiar with the word promote in a sales context.

But it might just be that she’s assumed you’d know what she meant because she knows what she means to say.

So they don't sell that brand?

Not rude at all.

I've read it several times and I'm still struggling to guess what was rude about that