Review on airb&b how do they work?

[Dontgiveamonkeys1350]

I thought I read somewhere that the people who own the property can decide wether to put the reviews up or not. Is that true?
I think I am going to email airb&b about the problems we had but wanted to know how the review process works as well. Basically is it pointless me writing a review of it is not going to even be put up.

Have stayed in a few and have always reviewed. There are basically two parts to the review, one which will go on the listing and one which is private between you and the host so ideal for mentioning minor problems or suggestions for additional equipment etc if you've had a good stay and these issues are not necessary to put in the public review. If they are things you feel the public needs to know, good or bad, they should go in the public review.

Your host does not get to see your review until he has reviewed you as guests so their review of you won't be influenced by what you have said in your review and likewise the other way round.

We have been asked by hosts to big up a certain aspect of the property in our review so they retain their status on the site but we have always ignored these requests. We like to stay with Superhosts because you stand less chance of getting a dud but like any review system it is open to fraud.

You write your review, they write theirs. Reviews are published when both reviews have been written; neither party gets to see the other review first.

As always with any problem, you should raise it at the time. Reviews are not the place to raise problems for the first time (unless your problem is that you couldn't contact the host to raise your problem in the first place!).

I think being told they don’t take English people 15 mins away is a problem that everyone looking on their page should know.

Surely that should have been mentioned in the listing and your booking request declined?
Definitely something that I would put in my review.

We booked a year ago. It wasn’t on there then. And I check everything. And for safety etc if we do t have internet I print everything off. I re checked. It wasn’t on there

They were fine while I was translating the message. Nothing was to awkward. Arrival time was fine. I forgot to translate one message I sent. And bam. Oh. No. Now the arrival time was inconvient even though it was fine before and on the listing it said till 9pm. We said we would be there at that time in the original message and that was fine. Then wasn’t. After I sent the message in English.

She wanted to give our money back 15 mins before we arrived.

That's seriously peculiar, not to mention completely unacceptable. Review away! And complain direct to Airbnb (who can see the exchange of messages, and probably can see all the amendments to the listing).

What about the Irish, Scots and Welsh, are they allowed?!

Apparently anyone who isn’t french really I think. Honestly she was so rude. It was funny in the end. I am going to email about them as well. Ruined our few days here

How ridiculous and unpleasant for you.

For future reference although you've paid Airbnb ahead of time, they don't actually transfer the funds to your host until 24hrs after check-in time. This is so you can report any major problems so serious that you couldn't or wouldn't stay.

Oh. I didn’t know that. Thanks xxx