Absolutely panicking right now. We've been getting child benefit since DC born late 2016. At that point, OH's salary had just gone to around 50k but I don't think we will be due to pay any back then as he only earned that for part of the tax year and his pension contributions will come off it. However, for subsequent years (2017-2018 tax year and 2018-2019) I think we will. I had thought it was based on net income and only now realise it's gross minus pension, so I think due to his further pay rises, we will owe most of last year and probably most of the year before.
I have phoned them and got no help, I've tried to get OH's P60s but the company do them online and for some reason we can't get the 2019 one. He's asked HR. I've stopped the CB coming in via the online function but I couldn't do anything further. OH now has to do (we believe) 3 self assessment tax returns to figure out what we owe
He's trying to get the info together to do those this week but he says online it's saying there will be thousands to pay just in penalties for submitting these late, before we even get to the CB we have to pay back!
Has anyone been in this situation? When I tried phoning the CB department they were useless, is there anyone else I can phone to help sort it? We've never done tax returns as we're both PAYE so I'm worried we'll mess up the forms, too.
So angry it wasn't clear it was gross, even on their website now it isn't clear and the person on the phone couldn't tell me! If I'd known then I would've cancelled it ages ago to save the stress!
Has anyone had penalties to pay, and if so, how much?