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Heathrow strike this friday, travelling with ASD DS

16 replies

AreWeScrewed · 22/07/2019 13:58

So, like my recent NC suggests, are we screwed? Sad

We are travelling on the 26th to a shorthaul EU destination and we have some flexibility in our travel plans because my parents live out there and are lending us their car. So while we might miss a couple of days on our rental cottage, it's not an entire stack of dominoes ready to go over. We know we're lucky.

But. DS2 (8) is severely autistic. He's largely non-verbal, currently a bit incontinent and prone to over-excitement and bolting. He's very very VERY excited about travelling on aeroplanes Grin but as anyone who has a child like him can attest, this doesn't necessarily mean it's an easy trip. What he doesn't do willingly is wait in queues. Previously we've managed to sidestep long passport, security etc queues by telling an official he has autism and they fast-track us (as they do with families with very young children). But in the event of massive queues because, for instance, the Unite security staff have walked out and Heathrow are operating on a skeleton staff, what do we do?

I just rang Heathrow and they weren't the most helpful. He suggested we pick up a 'sunflower lanyard' (these draw staff attention to people with 'hidden' disabilities - will there be any staff left to notice, though?) when we get to our departure terminal. I asked about any quiet waiting areas or rooms that they might have for people like my son, and he checked with his boss and said no, no such places exist. Confused But that we were welcome to check into a paid lounge to wait.

I looked these up. They are all airside and apparently designed to protect the moneyed from the travelling hordes of plebs. Hmm Terminal 2 prices for our party start at £136 for ONE HOUR. While I'm tempted by the idea of DS2 running excitedly around such a rarefied environment I think that sadly, they are taking the bloody piss.

So. What I'm asking (and here, not in Travel, for traffic) is - can this really be true? Is there no chilled area in Terminal 2, either earthside or airside? Are sunflower lanyards the limits of Heathrow's customer service for people with autism? (He won't wear it anyway. I'll have to hold it over his head. It'll be fairly obvious it's his, given he'll also be wearing brightly coloured ear defenders.)

Is there anything else we can do to mitigate this? Save not going at all. Sad I'm planning to pack as much as I can in hand luggage that we might need if we need to stay there a while. Bloody hell, I'm dreading this.

OP posts:
SlowMoFuckingToes · 22/07/2019 14:15

I'd request a wheelchair and an attendant to push it then you'll have a member of staff with you. Can you hand him and iPad while he's being pushed around so he's distracted and more likely to stay still? You could do the lounge but it depends on the lounge. I've not used any of the ones in terminal 2. Some can be tiny and bursting at the seams with business men on laptops with cords everywhere. Some are big enough to have a kids area which is usually a separate glass walled room which would be ideal. I'd ask if they have such facilities.

OrchidInTheSun · 22/07/2019 14:39

God that sounds dreadful. Gatwick are doing so much better with supporting additional needs. Fast track through a much smaller quieter security (you have to pay but it's worth the £5) and special assistance quiet area after that which is screened off and with plenty of seating where you can wait for your buggy to take you to the gate.

I would book special assistance personally.

AnchorDownDeepBreath · 22/07/2019 14:42

Request special assistance and double check the lounges - it'd be nice if there was something for free but there's usually lounge one type places that are £30 and very calm, with food. We go to one at Heathrow all the time; there's usually a load of deals on so a few people go free.

But special assistance will give you a wheelchair and a member of staff, and you'll be fast tracked.

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AreWeScrewed · 22/07/2019 14:49

Orchid - is that Special Assistance a Gatwick thing? I haven't found it yet on Heathrow's website. and the bloke I spoke to didn't suggest it. Hmm

DS2 has always been ok in airports so far - it's true he's being quite manic and tricky at the moment but he does tend to be fairly compliant. It's just the waiting and the unpredictability of that...

If I can get him into a wheelchair I will (do they come with restraint straps??) and we have previously taken advantage of pushchairs offered at foreign airports, long past the age when he'd go in one routinely.

Anchor thanks- will look further into lounges. The only ones I saw for Term 2 were the Plaza Premium ones which are £££s.

OP posts:
LostInNorfolk · 22/07/2019 14:52

Who are you flying with from terminal 2? Not BA?

OrchidInTheSun · 22/07/2019 14:53

Yes it is - it's a new thing since they refurbished the north terminal. I really must write to them and tell them how much it helped. Obviously no good to you now but worth bearing in mind next time you fly?

NoBaggyPants · 22/07/2019 14:56

The lanyard should get you through security more quickly. If you wear the pass that should be sufficient, it doesn't need to be on your child.

There are quiet waiting areas in other Heathrow terminals but not in Terminal 2.

Booboostwo · 22/07/2019 15:21

Special assistance is booked through your airline, they usually have a form on line which you fill in and email to them. The most common for, of assistance is a wheelchair assistance, but that doesn’t mean it is the only form of assistance. Think about what would work best for you, e.g. an escort through the airport to avoid queues, and ask for that. Assistance usually needs to be booked 1-2 weeks in advance so maybe call your airline ASAP.

SlowMoFuckingToes · 22/07/2019 15:45

Terminal 3 also has a kids lounge that is usually really quiet. Maybe terminal 2 has the same? It was free and had a little soft play and games.

AreWeScrewed · 22/07/2019 16:21

LostInNorfolk no, not BA thank god.

I'll bear Gatwick in mind next time we fly, though Heathrow is a lot handier for us to get to.

I've always found Terminal 2 the poor relation of other terminals at Heathrow. But maybe they do now have a little soft play place.

Thanks for all the tips!

OP posts:
AreWeScrewed · 22/07/2019 16:23

Right, well according to the Special Assistance page, there's a SA desk after security 'near the children's play area' in Terminal 2, so that answers that question.

OP posts:
SlowMoFuckingToes · 22/07/2019 17:00

Are 2/3 together? We mostly fly terminal 5 and only this last time out of 3 so I don't really know them. If 2/3 share a play area it's a LONG walk after security so you might still want the wheelchair. But once up there it was fairly quiet.

SlowMoFuckingToes · 22/07/2019 17:03

I think you need to request a wheelchair/assistance through the airline. I wouldn't wait until you get to the airport. If it's Virgin you're flying they were doing free ice creams while you waited in line to check in/bag drop.

user1483387154 · 22/07/2019 17:08

terminal 2 has a children's play area. it's free and they have a sensory room. darkened with projected pictures a sound and light board and cushioned floor.

the other room is a soft play area

AreWeScrewed · 22/07/2019 19:20

User, that sounds promising! I'm surprised Heathrow Bloke didn't mention it.

I'll look into booking a wheelchair.

OP posts:
stucknoue · 22/07/2019 19:36

Book special assistance with your airline, they all have different options but we were fast tracked through security and given a buggy ride (dd has asd and hates crowds). Last time we did stanstead - nightmare, but it was Ryan air, they couldn't understand someone could be disabled but not have a wheelchair!

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