Did Amazon Prime day work out badly for anyone else?

[W0rriedMum]

Amazon Prime Day worked out badly for me. I ordered an important birthday present with a small discount but when it arrived, it wasn't in the package at all. It took ages to sort out by phone as Amazon don't make customer services easy. I was told that they would process a refund and I could order it again.
But now it's too late for the present I need tomorrow - from Amazon, John Lewis or anyone else - and there is no discount available so I'm paying full price. Another phone call later and they refuse to accept that I should get the item at the original contracted price.
None of this is my fault but I would have been better off not buying on Amazon Prime day and just going ahead earlier with buying the present when I originally decided to buy it, rather than waiting for this supposed bargain.

I suspect that Amazon realised they over-sold this product and hence just didn't deliver them so they could cancel orders without a fuss and force full-price orders.

Is this a one-off or did anyone else have the same experience?

I’ve had an email to say my Echo Dot has been delayed, ordered one for DD1s birthday on Saturday.

All my bits got delivered including my dot. I guess when they're so busy there are bound to be a few issues

Why don't you order another one and then return the faulty one as the product on the full price order?

You'll miss the deadline but at least you still get to keep the discount

I’m slightly annoyed as I’ve got two bo bins coming and have my account set up so that Amazon leave in a safe place.

Except that my order isn’t being fulfilled by Amazon as I thought, the courier is Yodel.

They are useless and he’s left a card saying he won’t leave them in the safe place and will come back tomorrow. He hasn’t left his mobile number and like most days will be in and out.

You could’ve just respected the strike. Less problems all round.

@stroopwafelgirl - what strike? I never saw anything about a strike at Amazon.
@Blankscreen - unfortunately the item wasn't delivered. Instead I got the other item I had bought (tennis balls!) but not the gadget in question.
@Soola - I feel your pain with Yodel! They're the absolute worst..

Re; Amazon dots.. The item I'm talking about is an electronic gadget which is a similar present for my DD. I do hope it arrives very soon for your DD's birthday @sweetkitty

Now they've been able to dominate the market, they are less bothered about service and more ruthless about not doing things that cost them more. I was looking at items recently that I wanted by a particular date, and had assumed because they were marked Prime, I'd be able to get them next day delivery - so thought allowing two days would be ok. When I looked at the delivery dates, though, they were a good few days later and the text said 'this Prime item takes a minimum of two working days to deliver because REASONS'. That to me is unfairly redefining what Prime means as and when it suits them. But they're so big now they know they can do it and get on. Only answer is to buy elsewhere.

I think you're spot on @Butterymuffin. I am quite sore after my experience so will be going to JL in future for this type of thing. They'll deliver to your local shop next day too usually.

That said, the young men at work get their groceries on Prime so it seems to be going strong with some of their young client base.