Rights when buying faulty products online?

[AnguaUberwaldIronfoundersson]

Can anyone help at all with regards to my rights?

I purchased some items from an auction house on one of their online sales. I had to pay prior to collection the items the next day.

I got the items home and they're all badly damaged/broken. Completely unusable and not repairable.

The item description did say "boxed item - this item is a return" ie the item was in its original packaging but had been a return to the original shop who had then sold it on to the auction house.

I'm waiting on a response from the auction house but the info I've found is ambiguous at best. Technically the goods don't fit the sale of goods act but with the "returned item" caveat do I have a leg to stand on?

I've lost about £40 but it's quite a lot to me as I'm on maternity leave and these items were meant to be presents for family and I thought I'd got a real bargain 😭

If anyone has any suggestions i would really appreciate it!

Join and ask on here as they are very helpful

forums.moneysavingexpert.com/?_ga=2.230089052.1362438855.1561241605-720268283.1554867759

Is it ebay? There is some really useful advice in the ebay topic here.

I would think you have a right to return for a refund. How did you pay? (PayPal/ Credit card? - That gives you additional rights)

You have up to 14 days to cancel the contract (ie send the item back and refuse the sale, getting a refund) as the item was bought unseen - this is separate from the sale of goods act.

www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

Oh hang on you collected it - that might be different, then.