I could do with some advice. I bought a pair of shoes costing 90 Euros from France at the beginning of June. It's a small company that I discovered while on holiday in Paris called Accessoire Diffusion. I got an email the following day advising that the parcel had been sent with Colissimo. I assumed it would take a while to arrive as it would come through with Royal Mail. Yesterday I decided to contact the company to find out if there was a tracking number. I got a reply in French with a Colissimo/DPD tracking number. When I try to track on DPD it tells me that there's a problem with the delivery - see attachment. I tried to contact DPD and ask where the parcel was. They pretty much admitted that they don't know where it is. When I asked if they could look for it, you won't believe the reply I got! They said they won't open an investigation to see where it is because the parcel has been last scanned more than 48 hours ago. Apparently, they can only open an investigation if the sender asks them to look for it if it's been more than 48 hours since the last scan . What the hell?
The French company hasn't replied to my email asking them to contact DPD. Their phone number doesn't work. What do I do?? DPD basically say they have my parcel but can't be arsed to look for it. I'm so angry!
DPD have lost my parcel
Loletta · 19/06/2019 21:21
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