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Social housing residents second class citizens over home repairs.

27 replies

HelenaDove · 10/06/2019 16:55

news.sky.com/story/social-housing-residents-second-class-citizens-over-home-repairs-11738733

Social housing residents 'second-class citizens' over home repairs
Homeless charity Shelter says approximately 2.5 million people have had a problem with their homes

More than half of people living in social housing in England have experienced a problem with their home in the past three years, including electrical faults, gas leaks and faulty lifts.

Research by the homeless charity Shelter shows approximately 2.5 million people have had a problem and one in 10 had to report it 10 times before it was dealt with.

Michael Mohid, 70, has lived in the same council flat in southeast London for more than 30 years.

He said the flat has been permanently damaged by four major floods in that time.

"When I had a flood in the downstairs toilet, the council didn't fix it for weeks because it had asbestos panelling," he said

"I had to walk through the flood water every morning, I tried to mop it but couldn't keep up with it."

On another occasion Mr Mohid said the flat was without electricity for three weeks.

"It makes you very stressed," he said.

"The garden has some subsidence so there was a crack in the wall. Every time it rained, water would get in and leave the carpet squelchy. I had to keep on reporting it."

Karen Connelly, 54, lives on the same housing estate and has been campaigning for residents for more than a decade.

She was awarded £4,000 in compensation from Southwark Council after being exposed to asbestos.

She said: "People are at their wits' end. They are scared, anxious and angry and don't feel like they are being listened to.

"The whole complaints procedure for any disrepair is harrowing. Every step of the way we are treated like second-rate citizens.

"We are dealing with faulty electrics, raw sewage and the heating and hot water never works.

Councillor Kieron Williams, cabinet member for housing management and modernisation at Southwark Council, said: "As the landlord of London's largest social housing stock, it is a mammoth task to manage our repairs in a timely way, and successive cuts by central government to council budgets have only made it harder.

"However, we always strive to deliver the very highest standards of service to our tenants and as a council we are proud to have an 89% repair satisfaction rate from our residents.

The research comes almost two years after the Grenfell Tower fire, which exposed the failures of social housing in the UK. There have been calls for tougher regulations to better protect people living in social housing.

Shelter chief executive Polly Neate said: "Tenants were not listened to at Grenfell and they are still not being listened to in social housing up and down the country.

"They are acutely aware of that and it's leading them to fear for their safety, which is hardly surprising given what happened at Grenfell.

"So what we really need is a new regulator that will hear tenants' concerns, and follow them up, and be accountable to tenants themselves."

A spokesperson from the Ministry of Housing, Communities and Local Government said: "No one should be forced to live in unsafe housing and we are working closely with Grenfell United and others to ensure social homes are safe and issues are resolved quickly.

"In our recent Social Housing Green Paper consultation we set out proposals to re-balance the relationship between residents and landlords, to tackle stigma and ensure residents' voices are heard - and we will publish our response before the summer recess

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HelenaDove · 10/06/2019 16:59

I cannot understand why faulty electrics arent taken as seriously as they should be.

When this is factored in with the fact that flammable cladding is up on many homes no wonder tenants are stressed and anxious.

Approaching the second anniversary of Grenfell this Friday we are really no further forward.

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MauisHouseOnMaui · 10/06/2019 17:06

Ah but the usual shower of dickheads will be along soon to tell you that it doesn't matter, they should just count themselves lucky they have social housing and that private landlords can be much worse but aren't subsidised like social housing is so tenants should just take whatever unsafe shack they're offered and not whinge about it. It's a race to the bottom, didn't you know?

HelenaDove · 10/06/2019 17:52

Was on Channel 5 news.

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Interested in this thread?

Then you might like threads about this subject:

leckford · 10/06/2019 17:54

This appears to be a London problem no one needs to live in London

Grumpymug · 10/06/2019 17:57

It's not a 'London problem' I live Oop North and it happens here too.

MauisHouseOnMaui · 10/06/2019 18:00

It's really not just a London problem, it's nationwide and will only get worse as councils have more and more of their funding cut.

HelenaDove · 10/06/2019 18:10

Its not a London problem Its countrywide. If you look at the Grenfell threads ive posted about the same issues up in Salford and Toryglen and other places.

Very weak argument you have tried to use and youve made yourself look ignorant and silly

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FoxFoxSierra · 11/06/2019 00:43

My experience has been completely the opposite! When I lived in private rent I had some disgusting landlords who never fixed anything but my housing association house is lovely and the few repairs we needed have been done quickly. I'm not disbelieving these reports but just adding my experience for balance

OldAndWornOut · 11/06/2019 00:46

I'm down south in social housing, and the flats here are little more than slums.
It isn't the tenants; it is the lack of any maintenance by the local authority.

HelenaDove · 11/06/2019 01:01

FoxFox im glad to hear that. Thats what it should be like

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HelenaDove · 11/06/2019 01:09
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HelenaDove · 11/06/2019 16:42

www.newstatesman.com/politics/staggers/2019/06/two-years-after-grenfell-why-are-social-tenants-still-waiting-their

" Two years after Grenfell, why are social tenants still waiting for their regulator?

The official inquiry into Grenfell is ongoing, but we don’t need to wait to see the problems that exist in the regulation of social housing.

This week marks the second anniversary of the Grenfell Tower fire, which claimed the lives of 72 people, including 18 children, and irrevocably changed the lives of many more. But two years on we haven’t seen the changes needed to ensure that all social housing tenants can be guaranteed safety and security in their homes.

We know that, well before disaster struck, Grenfell residents voiced concerns about fire safety and other maintenance problems time and time again. What’s more, it’s clear that Grenfell tenants are not alone in having concerns about their safety and well-being and not knowing to whom they can turn.

Shelter have today released figures showing over half (56 per cent) of all social renters in England have experienced a problem with their home in the last three years – including electrical hazards, gas leaks and faulty lifts. Among those with a problem, 10 per cent had to report the same problem more than ten times. Almost three-quarters of social renters have never heard of the current regulator.

The official inquiry into Grenfell is still ongoing, but we don’t need to wait for it to report to see the problems that exist in the regulation of social housing and the obvious solutions. As part of my work for Shelter’s Social Housing Commission, we backed the call for a tough, new consumer regulator. Social tenants need an organisation that focuses solely on their protection, by carrying out regular inspections and responding to the concerns of tenant groups before problems put them at risk.

The existing Regulator of Social Housing mainly oversees the financial viability of social housing, including whether it’s value for money. This regulator provides no guarantees for the protection of tenants. The current system for enforcing standards in social housing plainly isn’t working. It’s that simple. Tinkering around the edges or “beefing up” what already exists just won’t be enough.

There is no solution to the broken housing market that doesn’t include massive investment in social housing. It has the potential to provide secure, genuinely affordable homes to the millions of people who desperately need them. That is why the Commission, which involved people across the political spectrum, called for 3.1 million social homes to be built over the next 20 years.

If we want to grow the numbers of people who call social housing their home, then we need to make sure these homes are well regulated, so that they’re decent and well managed. We need to make sure tenants are listened to and protected no matter what. We need to ensure that they can feel safe in their homes and, if they don’t, then they can ask a tough regulator to take action on their behalf.

Strengthening the regulation of consumer standards in social housing has been on the government’s agenda since the disaster, but we need to see more action and real change. A disaster of this scale demands real urgent change, as a clear signal that the government is serious about tenant health and safety. Implementing a new regulator will be no mean feat, but it’s a job that must be done.

Grenfell was a tragic and appalling wake-up call about the value we place on social housing and the people that live in it. It’s time to act"

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theworldistoosmall · 11/06/2019 16:54

It's a national issue. Unless you're willing to get local mp etc involved it can be a pain in the ass to get repairs done quickly. Although even from outside help, getting repairs can be a pain.
In my first place, the faulty electrics were reported countless times. When we had an electrical fire, the LA was quick to point the finger at us. Maybe they thought all the repair requests went up in flames who knows. But once produced they backtracked.
Was housed in accommodation with a leak. Reported and like electrics also had outside intervention. The ceiling finally collapsed. After 3 months of waiting, I scraped the cash together for the repair.

It's not just cladding tenants that are scared but also buildings with wood. Just look at the fire over the weekend that quickly went up with wooden balconies. I see buildings go up all the time with wood exteriors. Clearly, these fools who design these things learned nothing from history.

HelenaDove · 11/06/2019 17:00

YY @theworldistoosmall

this is from two years ago.

www.theguardian.com/uk-news/2017/jul/17/fears-use-timber-frames-blocks-flats-grenfell-tower-fire?CMP=share_btn_tw

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HelenaDove · 11/06/2019 17:10

www.independent.co.uk/news/uk/home-news/barking-fire-grenfell-tower-safety-block-of-flats-building-a8952981.html

"She described a similar block nearby as a “mirror image” of the gutted flats, adding: “One of the concerns now with this building is there is a huge temporary heating system outside of one of the entrances and that’s on diesel.”

De Pass Gardens resident Subramaniyan said he and his two children had spent the night a hotel. He told LBC that residents had raised safety concerns about the wooden cladding and faulty sprinkler systems."

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ChewbaccaHutchinsCool · 11/06/2019 17:16

As usual, all that will happen is blaming the tenants and the ol' 'move out of London then' tripe.

HelenaDove · 11/06/2019 19:27

www.insidehousing.co.uk/news/barking-fire-developer-highly-likely-to-strip-cladding-and-remove-balconies-from-block-61869

Barking fire developer ‘highly likely’ to strip cladding and remove balconies from block
News
11/06/193:25 PM
by Jack Simpson

The developer behind the Barking development, which saw 20 properties completely destroyed by a fire on Sunday, is now likely to remove the cladding and balconies from the affected block, it has confirmed

A statement released by developer Bellway, which completed the building in 2012, said: “It is highly likely that we will replace the cladding and balconies in order to allay any concerns residents may have.”

The company said that while the material was compliant with building regulations, it wanted to “act in a positive manner”.

The developer is currently carrying out a survey of the whole of the block and expects to conclude this work at the start of next week.

Yesterday Inside Housing revealed that the material used on the Samuel Garside block was wood-based material ThermoWood with a Class D fire rating.

ThermoWood, according to a brochure by its manufacturer, is wood that has been heated to make it “more stable”. The brochure says that its reaction to fire is rated as Class D

Government guidance requires Class B for the external surfaces of walls on buildings above 18m and limited combustibility, or A2 for insulation. Class D is more combustible than both of these.

It is understood the height of the Samuel Garside building is below the 18m threshold for government regulations – meaning there are no limits placed by the guidance. Balconies are also widely considered exempt.

In addition to the 20 flats that were destroyed, a further 10 properties were damaged. Two people were treated for smoke inhalation at the scene but there were no major injuries.

A Bellway spokesperson said it was continuing to investigate the incident, would be helping Barking & Dagenham Council to secure alternative accommodation for affected residents, and carry out remedial works on damaged apartments.

They added: “We understand that the blaze was contained to the external envelope of the eastern elevation of the building, with initial reports suggesting that it was caused by a barbecue on a resident’s balcony.

“We are relieved that the fire protection measures within the building, which received all regulatory approvals, ensured that occupants were safely evacuated.”

A total of 32 of the 80 properties in the Samuel Garside block belonged to housing association Southern Housing Group. Adriatic Land, which is part of the £1.6bn Long Harbour Ground Rent Fund, bought the head lease of the property from Bellway.

Yesterday mayor of London Sadiq Khan said that he would be speaking to the owners of the Samuel Garside building, Adriatic Land, about the fire to try and push the freeholder to ensure blocks in Barking were made safe

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HelenaDove · 13/06/2019 17:00

www.thesun.co.uk/news/9284495/grenfell-survivor-fire-hazard-flat-hotel/

2 YEARS OF PAIN Grenfell survivor whose dad died in blaze is finally rehomed in fire hazard flat where water pours through ceiling

A GRENFELL survivor whose dad died in the blaze is back living in a hotel after the home given to him became a FIRE hazard and started leaking.

Bobby Ross, 29, is currently staying in a Kensington hotel after being forced to leave his new flat when water started pouring through a light socket.

He was hoping to be rehomed after his flat on the 15th floor was destroyed in the fire which claimed the lives of 72 people.

But after entering the two-bed flat in Hammersmith earlier this week, he quickly noticed it was leaking and unsafe so moved out without spending the night.

Exclusive footage obtained by The Sun Online - the day before the second anniversary of the tragedy - shows water pouring from the ceiling and emerging from the doorframe.
EIGHTH HOTEL SINCE BLAZE

Kensington and Chelsea Council were then forced to move him into a hotel – his eighth since the devastating fire.

One of the victims was his dad Steve Power, 63, who died with his three Staffordshire Bull Terriers wrapped around him after being advised to stay in his flat.

Bobby had left the flat to buy some food at midnight on the day of the fire and returned to see it completely ablaze

He has been left feeling suicidal after he lost his dad and did not move from the base of tower desperately waiting and hoping that his dad would be found alive.

Some have even had mice. And the latest flat that I had to move out of this week was a fire hazard as water leaked over the light fittings.
Bobby Ross

Bobby has effectively been homeless for two years, disastrously rehoused numerous times by the council who have provided him with totally inadequate housing solutions.

His furious girlfriend said: “He will be the only bereaved resident in a hotel on the anniversary.”

Describing the aftermath of the fire, Bobby said: “I didn’t eat anything and I didn’t sleep during that first 48 hours.

“For maybe over 15 years my dad had been telling them about how dangerous the tower was. He was continually ignored.

BOTTOM OF THE LIST

“If there is a pile, a list, then I feel like I have been left at the very bottom. Many times I have attempted or considered suicide.”

Describing some of the homes he lived in since, he added: “Some have even had mice. And the latest flat that I had to move out of this week was a fire hazard as water leaked over the light fittings.

“Now, two years on from the fire I am one of if not the only survivor back living at a hotel. It’s been a rollercoaster.

"Every time I feel like a chance is happening for me with a new property, something always happens. There’s always work that needs to be done.

“I’m not able to move in. I haven’t been able to move on. I’ve been very low. I have had a few suicide attempts.

“Mentally I don’t know whether I’m coming or going.”

I’m not able to move in. I haven’t been able to move on. I’ve been very low. I have had a few suicide attempts.

Tomorrow marks 24 months since a small kitchen fire in the building turned into the most deadly domestic blaze since the Second World War.

Bereaved families will gather for a memorial service at the nearby St Helen's Church in the morning, which will set the tone for a day of remembrance.

For just over a year the building has stood surrounded by white sheeting, with banners featuring the green Grenfell heart and the words "Grenfell forever in our hearts" emblazoned across it.

Cllr Elizabeth Campbell, leader of Kensington and Chelsea Council, told The Sun Online: “We have been working hard to make the properties we bought for bereaved, survivors and their families into a place they can call home, working with them to do so in incredibly complex circumstances.

This hasn’t been simple – it was never going to be. We had experienced housing officers making this clear to people two years ago.

“We are nearly there, but we will not be rushing the last few families to meet artificial deadlines.

“There is currently one household in a hotel, and 184 families have a permanent home.

“Council staff have never stopped caring and never stopped working, and this will continue to be the case when every family is in their new home and starting to rebuild their lives, and we are working with our colleagues in the NHS who will be crucial for this long-term effort.

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HelenaDove · 13/06/2019 19:21

www.insidehousing.co.uk/news/pms-chief-of-staff-did-not-act-on-multiple-warnings-about-fire-safety-in-months-before-grenfell-new-letters-show-61883

PM’s chief of staff did not act on multiple warnings about fire safety in months before Grenfell, new letters show
News
13/06/197:00 AM
by Peter Apps

Theresa May’s chief of staff was sent multiple, clear warnings to review fire safety rules in the months leading up to Grenfell, but failed to reply to letters or meet with the MPs raising concerns, new documents obtained by Inside Housing reveal

Twitter IH
Prime minister’s chief of staff did not act on multiple warnings about fire safety before Grenfell, new letters show #ukhousing
Twitter IH
Gavin Barwell was sent seven letters warning about fire safety and building regulations in the year building up to Grenfell. He did not act, new letters show #ukhousing

Gavin Barwell, who was housing minister in 2016 and 2017, received seven letters from the group of MPs responsible for scrutinising fire safety rules between September 2016 and May 2017 – with the last landing just 26 days before the fire at Grenfell Tower.

The letters warned of the risk of a deadly fire and called for a promised review of building regulations and fire safety to be carried out to prevent it.

But Mr Barwell sent just three short replies during this period and became so bad at replying that the group resorted to sending their letters by recorded delivery.

Ministers had previously been warned that if a tower block fire occurred “where the matters raised here were found to be contributory to the outcome, then the group would be bound to bring this to others’ attention.

The letters are described as a “smoking gun” by Labour MP David Lammy and come as Inside Housing publishes the results of a major investigation into the failure to act on the coroner’s recommendations from the fatal 2009 Lakanal House fire in time to prevent the 72 deaths at Grenfell Tower.

Inside Housing understands a total of 21 letters calling for change were sent to ministers Eric Pickles, James Wharton, Stephen Williams and Mr Barwell by the group between 2014 and 2017. Mr Barwell was made Theresa May’s chief of staff after losing his seat as an MP in 2017.

BBC Panorama has previously reported these ministers were contacted by the group – but the new documents reveal the extent of the warnings missed.

Listen to an audio version of our investigation here:

The letters particularly push for a review of the requirement that the external surfaces of buildings have a ‘Class 0’ fire safety rating. Grenfell Tower was eventually clad with a material certified to Class 0.

They also called on ministers to reconsider the decision not to make retrofitting sprinklers mandatory for high-rises, given new costing analysis showed it had become much cheaper.

But ministers refused to listen to these warnings, with Mr Wharton at one stage citing the government’s desire to “reduce the burden of red tape” in his refusal to act.

In September 2014, then-minister Stephen Williams responded to a string of letters to tell the group he had “neither seen nor heard anything that would suggest consideration of these specific potential changes is urgent” and said he was “not willing to disrupt the work of this department by asking that these matters be brought forward”.

The group’s chair, Sir David Amess MP, responded on 28 October, writing that he was “at a loss to understand how you had concluded that credible and independent evidence which had life safety implications was not considered to be urgent”.

He added: “As a consequence, the group wishes to point out to you that should a major fire tragedy with loss of life occur between now and 2017 in, for example, a residential care facility or a purpose-built block of flats, where the matters raised here were found to be contributory to the outcome, then the group would be bound to bring this to others’ attention.

Mr Barwell himself was first contacted him on 12 September 2016, with an invite to lunch and note saying that the post-Lakanal review of regulations had still not taken place

Regrettably, we have yet to receive any announcement on this, which is of such importance to the fire and construction sector,” the letter read. It also referred to a death of a pregnant woman in a tower block fire in Essex in May 2016 – which was in Sir David’s constituency.

But Mr Barwell did not reply and also ignored a follow-up letter on 17 October. He finally replied on 14 November, saying a “statement would be made in due course” and declining the invite to lunch.

The group chased him again on 22 November, urging him to make an early statement on the review, but again received no response. They chased again on 20 February expressing “extreme concern” that the minister had not yet written to the residents of the block where the pregnant woman died

He finally replied on 5 April, saying the previous letters had been “lost in transit” and accepting that this was “completely unacceptable”. He finally accepted their offer of a meeting.

The group replied on the 18 April saying: “It is over 11 years since Part B [dealing with fire safety] was last reviewed and I trust that the matters… will now receive your due consideration and early decision to proceed.

“The group firmly believes after being given a similar response by three successive ministers… that it is now the time to listen to what the fire sector is saying and get on with the promised review.”

By this stage, it had resolved to send the letter by recorded delivery.

Mr Barwell finally responded to this letter on 2 May without setting a date for the review, and the group sent its last letter to him on May 19 – just weeks before Grenfell.

The planned meeting was then put off due to the snap election

The group also contacted chancellor Philip Hammond in January and February 2017, calling for consideration of sprinklers in schools and high-rises and making it clear that the promised review of the regulations had not been carried out.

The chancellor instructed them to keep liaising with Mr Barwell.

David Lammy, a Labour MP who lost a friend at Grenfell Tower, said: “These warnings are yet another smoking gun in a man-made, preventable tragedy that took the lives of 72 at Grenfell Tower.

“The national and local government response to repeated warnings about safety in this block and others is characterised by apathy rather than action. Those culpable of gross negligent manslaughter must be held to account.”

Grenfell United, the survivors and bereaved families group, said: “As shocking as these revelations are, they’re not surprising. The evidence was there before the fire that regulations were not fit for purpose, materials were dangerous and testing systems flawed

“What is surprising is the government’s continued resistance to change. No one cared enough then and no one seems to care enough now. Enough with supportive platitudes – we need change now before another Grenfell.”

A spokesperson for the Ministry for Housing, Communities and Local Government said the government “took action” on the coroner’s findings.

The spokesperson said the review of the guidance was “underway but had not been completed” by the time of the Grenfell fire and added that the government still “believes an appropriate level of fire safety can be achieved without the need to retrofit sprinklers”.

A review of Approved Document B, which deals with fire safety is currently under way, with the government saying it will respond to a consultation “in due course”.

Mr Barwell did not respond when Inside Housing contacted him for comment.

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HelenaDove · 15/06/2019 17:27

www.islingtongazette.co.uk/news/mum-blasts-clarion-s-shocking-homes-after-she-s-moved-four-times-1-6089476

A single mother has been forced to move home four times by her housing association due to "major disrepair issues" in each property

Samantha Trent. Has not been able to properly unpack since the move, due to ongoing problems with the flat.Samantha Trent. Has not been able to properly unpack since the move, due to ongoing problems with the flat.

Samantha Trent has had mushrooms sprouting off furniture, subsidence, "ice cold" bedrooms and floorboards she couldn't walk on for fear they'd collapse beneath her.

In recent years the postal worker has been shunted from flats in Tufnell Park Road, to Penn Road, then Hungerford Road.

As of April, she's been living in a Shaftesbury Road flat with windows painted and nailed shut and suspected asbestos. Clarion has apologised for this "highly unusual case".

But Samantha, who pays £140 a week in rent and gets £40 in housing benefit, told the Gazette: "It's shocking because I shouldn't have been living in any of the properties. I'm suffering from depression and this is making me feel really ill. I feel really deflated and let down. All I'm doing is calling and repeating myself but nothing's happening."

The 43-year-old claims she's taken all her annual leave waiting for repair workers who either don't turn up or cancel last minute

She added: "When operators turn up, they just say: 'We can't do that, Clarion won't pay for that.'

"It's all to do with money. Clarion owns a lot of property around London but they don't maintain them. It's a big mess.

"My old property in Hungerford Road would have cost about £50,000 to repair but Clarion will probably auction it privately."

Clarion told the Gazette it hasn't sold any of its properties in Islington in three years and would only do so following a full review.

Samantha and her daughters Olivia, 15, and Yasmin, 22, viewed their current address in December. The mother claims she identified disrepair issues that day that still haven't been fixed. "Outside my bedroom window there's black stuff hanging out," she claimed. "An operator said: 'That's asbestos.' I have odd lino, two different types, on the floor of my new home and we have damp in the communal hallway."

A Clarion spokesperson said: "We apologise for the inconvenience the resident has experienced. The wellbeing and safety of our residents is always our first priority and in some circumstances the best option is a permanent move to another property.

"We invest significantly in maintaining our properties to a good standard and we have a £15million programme of planned investment in our existing homes in Islington."

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HelenaDove · 16/06/2019 16:37

From an OPEN blog.

I’m posting my complaint to sanctuary in the hope someone can tell me where to go…they cost me my job in jan 2015 as i was in a new job on probation and had to take 6 days off work in a month as they left me and my daughter with no hot water for a month because they kept not turning up or sending out wrong people to fix it, then took me to court for eviction in feb as i couldnt pay rent

This complaint now as u will see has been going on a yr, iv complained to 3 manager whole have all never got back to me. I emailed them 3 weeks ago as a manager told me in September she was dealing with.my complaint but has not contacted me since, emailed again yesterday to be told someone will contact u! Im at the end of my tether.

On November 3rd 2015 I reported a leak where water was coming in to my living room from underneath the coving. The man I spoke to said he would get a plumber out and I told him there were no pipes there but he still sent a plumber.

Following this between November 2015– July 2016 I have had 12 appointments with sanctuary maintenance staff because you sent out the wrong people, parts had not been ordered or people were sent who didn’t even know what they were supposed to be doing, I have attached a list of appointments and what was done each time.

In April I made a complaint to a manager Craig as it had been going on 5 months, every time it rained i had water coming in my living room. I have chronic asthma and this was causing mould and since February I had been seriously ill and admitted to hospital 3 times and was due to have surgery on 6th April and I was concerned I would have open wounds and having dirty water coming in.

Craig advised I could claim compensation for lost time/earnings/damages and promised to chase. On 7th may following another 3 appointments and nothing being done I went to environmental health as I had now had infections in my wounds from my surgery, in a lot of pain and still having to mop dirty water.

On 8th June i called sanctuary again as environmental health have also been chasing he is getting no response either, i am told you cannot bring the appointment forward and i literally broke down on the phone as i have now had water coming in my house 7 months, im in pain from major surgery and nothing is any closer to being resolved.

I complain to a manager Joe who tells me the job was cancelled!
Now the job was finally completed on 15th July by simply painting sealant on the balcony which Joe advised David bizzells manager knew of this problem as other houses had the same problem.

I am amazed i have been left this long for a simple problem sanctuary were already aware of, It’s disgusting you left me a whole winter with asthma with rain coming in and following surgery when i should have been resting i was mopping dirty water.

Now the problem should be resolved but i have been left with damage and mould to the wall, coving and curtain rail/baton due to 8 months of water, pictures attached. i am told this will need painting with a special sealant first to stop the water marks keep showing through. So are sanctuary going to come and do that and repaint or do i have to do this? I would also like to claim compensation for the time you wasted which cost me money off work for every appointment, the stress of what you put me through and cost of sorting the damaged caused by the water as you can see from the pictures I have a damp patch at the bottom of the coving and across the top of the whole wall and damp and flaking paint.

This is standard appauling service from Sanctuary repairs, in january 2015 you cost me my job leaving me with no hot water for a month and me having 6 days off work because you kept sending wrong people out and i had to go to the mp to resolve and clearly nothing has changed"

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