Can the establishment then refuse to consider the complaint when it is sent by email? I am partially sighted and so rely on a back lit screen and large font and don't write letters because it's laborious and hurts my eyes.
I have repeatedly asked for them to make a reasonable adjustment and advised that they could print the email attachment themselves if they need the paper form.
I realise I will have to print it myself to get them to consider the complaint and I will do that but surely in writing doesn't specify a letter and isn't the need to make reasonable adjustments required universally now?