Mobile phone, phone call pressuring me to upgrade there and then

[GoldenPineapples]

Not sure where to this so chat will have to do.

Just had a phone call from Carphone Warehouse head office to tell me I can upgrade my mobile phone contract today (I checked and I can.)

Thing is the guy was so abrupt on the phone really trying to push me to sign up right there and then. Is this normal?

I have an iPhone SE what I love and has suited me fine. I think I pay around £23 per month which I always go over if I text in local radio competitions etc or send picture messages (dp annoyingly doesn't want WhatsApp.)

The man asked me what brand of phone I like etc to which I said I am happy with iPhone and don't need the latest one.

He asked how much I'd like to spend and I said no more than around £25 per month.

He then started talking quickly and told of this deal for £26 per month I could have the iPhone 6S and as i am talking to head off they won't charge the normal upfront cost of £49.99 and deliver it free...

He said it's unlimited texts and calls and 3g of data etc.

All sounds great and I asked for him to email me the info so I could look at the small print it and process it all. He then got a bit funny saying he cannot email it unfortunately and it's the best deal I'll get almost sniggering that I think I'll get a better deal and said the deal is for today only.

I said I was at work a bit harassed at that moment so didn't want to sign up to something on the spot without thinking about it first.

He asked if he can call me back then, by this point sounding annoyed that I hadn't gone for this "wonderful deal" so I said he could call back tomorrow.

Is this normal? Maybe it is a good deal but I certainly don't want to sign up under pressure in the way he was trying to make me!

He works in sales, it’s his job to sell you stuff. Of course it’s normal. Why are you questioning it?

Also when I said I do like to go in and hold the phones etc to get a feel for them he said "you don't need to do that because they are pretty much all the same."

Find your inner Zammo and just say no.

I meant is it normal for mobile phone companies to call you up ramming more info than you can process to sign up there and then? Especially as you've not even seen the phone you're getting?

So why not just say no thanks, and hang up? This seems like an odd thing to get worried about? Have you never had a phonecall where someone is trying to sell you something before?

He wanted to sell you an upgrade, that’s his job
You said no, I’m not sure what the issue is to be honest. If you want to go to a store do that or if you are happy with your phone and package do nothing. If they phone back just say no thank you and hang up

I did say no to signing up right then.

Maybe I'm just not used to it.

Same company phoned me for an upgrade but I didn’t want one and said so and I managed to drop a few pounds per month for a similar tarif. They were quite helpful.

I was asking if this is normal as in are they really wanting to give you the best deal or are they just pressuring you to upgrade to something which isn't really suitable for you to get a sale?

This exact thing happened to me too OP and I found it really pushy. I wanted to look at what was available and play around a bit but as you say, push push push.

You have a phone you love.
Presumably if you can now switch you have paid off the handset and can move to a sim only deal or whatever it is called for far less than the £23 you have been paying?

(I'm constantly astounded at how much people are willing to spend on new phones all the time.)

Just had a look online and an upgrade for me on 02 for the iphone6s would be £24 per month 🤔

So I guess the guy was just trying to push me into upgrading there and then. Think I'll block the number so he can't call back.

They can only make you feel pressurised if you allow them to.

Just cut them off and hang up if you don’t want an upgrade.

Why even answer the call if you’re working?

I had thought about upgrading so I could give my phone to my ds. But not on the spot like that.

I normally upgrade phones because the battery life decreases, otherwise I probably wouldn't worry about it.

I get that to, i just say i'll keep the phone i have at the moment thanks and goodbye

Always tell them to get to fuck. It's the end of the month and they're trying to up their numbers at your expense.

If you're not upgrading, swap down to a sim-only contract and save a tenner or more - particularly if you're running off the end of your data every month. I'm paying £13 for 8gig/month and a free Spotify Pro account, vodafone.

Thanks spoonblender. I think that's what I was trying to ask, is it normal for them to call with a genuinely good deal or are they just trying to get a sale at your expense.

I was worried that maybe I had missed a good deal but least now I know it's all just pressure for sale whether the deal is good for you or not.