Hi all,
I might be a little vague to avoid outing myself.
I started a new job as a Family Support worker in a school in December I’m from a back ground of supporting adults to have their voice heard, so as you can imagine I was grateful of the chance.
School seems to have a zero policy on family involvement. I.e. no pta or coffee mornings for parents. There are half termly events for families but often ran by staff.
There is no clear feedback policy for parents to the governors for example
When I started there appeared to be ‘families’ who are targeted as are difficult. To be fair they are but my background was more trying to help the marginalised be less so.
Forums and coffee etc has been stopped to prevent bad mouthing
A lot of these families have now moved their kids out of the school; in what I’d describe as an Mass exodus by bad relationships with school leadership
Before the Easter break I lost my cool and ended up crying in front of the head 
because I’d asked one of the ‘these families’ mothers to support at an upcoming school event. When I fed this back to the head she said she was very upset and I’d put her at risk?. Even though I pointed out mum is allowed on the premises and will attend anyway. My olive branch was not a good plan apparently!
I don’t know what I’m asking really, does this seem normal? Yes I’m new but I struggle with the idea of villianising families and being told my focus is supporting the staff and the completing the necessary paperwork etc.
Also a teacher was annoyed because I fedback about a pupil and she already knew! She never said she was annoyed she told the head.
I don’t want to leave to be honest I want to be more assertive and learn not to cry and get stressed.