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Original poster

Bought a New phone off ebay but it's used

10 replies

ecompote · 04/04/2019 17:06

Hi can someone advise,

I bought a "Brand New" phone off ebay, for a fair price.

It arrived today, and the battery shows that it's got 75% capacity left. I checked the IMEI and it's 3 years old! It's in immaculate condition bar some scratches near the charging port. It's definitely used then.

The cf... I've emailed them to ask them to explain themselves...

what shall I do next?

OP posts:

Springiscomingsoon · 04/04/2019 17:12

Get a refund from eBay! Do t pay for the postage to send it back. Leave a negative comment.

Haworthia · 04/04/2019 17:13

Open a case for “item not as described”. Then you’ll be able to get a returns label so you’re not out of pocket.

caughtinanet · 04/04/2019 17:40

I don't think you should do anything before they reply. Would you be happy to keep it for a part refund for example?

DontCallMeShitley · 04/04/2019 19:31

They may have forgotten to change the listing from a previous one, it is easily done, used a sell similar or template and forgotten to change the condition.

Wait to see what they say before opening a dispute, especially if you want to keep it. Give them a chance to put it right before you do anything, it may have been a mistake, especially if you got it for a fair price, ie: not the price it would have been if it had been new.

If they are reasonable and it is a mistake, it is unfair to leave negative feedback. It is horrible when people just jump in and trash your feedback for a mistake that you would rectify if given the chance.

driftingcloud · 04/04/2019 22:34

Not helpful to you...but how do you check the battery thing?

Flockingflamingo · 04/04/2019 22:36

Def open an item not as described case.

chuffnstuff · 04/04/2019 22:37

I would log a dispute. I've managed many an iPhone in a professional capacity and wound up with 'spares' that were no use to anyone whatsoever. They were 'free' for me, so you should definitely stand your ground as a paying consumer/buyer.

Springiscomingsoon · 05/04/2019 08:50

@chuffnstuff would you not recommend buying a second hand iPhone? I'm looking for one for ds and music magpie and secs seem to do good warranties.

DantesInferno · 05/04/2019 08:52

it may have been a mistake, especially if you got it for a fair price, ie: not the price it would have been if it had been new.

OP paid what they thought was a fair price for a brand new phone, and bought a new phone, not a second hand 3 year old phone

DontCallMeShitley · 05/04/2019 17:12

It might still have been a mistake in the listing and is fair to ask the seller and wait for a response before trashing their account. Plenty of time to trash it if it turns out they were trying it on.

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