Over the last 2 months someone has been using my mother's name and address to sign up for dozens of things. Parcels arriving from all sorts of retailers - clothes, a large dehumidifier. 2 different car insurances, applications for credit cards. She has spent hours phoning these companies, informed the DVLA, reported to action fraud and the credit check companies. Things have escalated now, she was called last night by someone claiming to be from her building society saying that there had been fraudulent activity on her account. When she refused to give account details over the phone they hung up.
She is really upset and feels frightened and harassed. The police aren't interested, despite her trying to give them the number plates of the cars insured under her name. Until the account thing last night it all seemed pointless - why bother to insure a car under someone else's name. Why send a massive expensive dehumidifier.
It would really help if she could understand why it's being done, and any steps that she could take to stop it or get it investigated. Any suggestions gratefully received.