I've tried ringing them but can't get through and am after some advice.
I couldn't pay my bill several years ago so was forced into a payment plan which meant it was paid in six months, they wouldn't accept less than that and then I changed it to standing order after speaking to a senior complaints person and it stayed at that amount.
My account is currently £200 in credit due to using less electricity, it gives me a buffer on months when struggling which is good.
Now I've got a letter saying they will no longer accept direct debit or standing orders.
I don't have online banking as my equipment isn't up to date enough for it to be secure anyway my signal so rubbish it kept disconnecting when I did try it. The letter says I "simply pay online" which isn't an option (I've no money to update my equipment) or "simply go to the bank with bank order" either within three working days of bill - most of our banks are now "mobile" and not accessible and I cannot get to one that is (it's too far) so can only pay on a Monday between 12:30pm and 1pm and there's a chance I won't get seen, and, cannot go in so must conduct my needs outside.
I can't change supplier as my landlord has said I must pay them £200 if I do (they'll know as they use the same supplier and get bills sent here) and whilst they might legally not be allowed to do that I've no help or support at all (cab closed, social worker says not their problem) and I cannot afford to piss them off anymore than I have already due to deterioating mental health (increasing physical issues and loss of support).
I'm scared I'm not going to be able to pay the bill and I'm already badly struggling as it is.